Customer service stories - Page 46

Zendesk pioneers with first customer service add-in for Microsoft Outlook, streamlining ticket creation for users.

Aspect Software's Kristen Pimpini offers up some tip on harnessing social media for your business' customer care.

Custom apps have transformed business for Harcourts Real Estate, with the apps now winning recognition from Apple.

As the world moves into a digital age, the old methods of IT service management (ITSM) are out of date and ineffective, according to UXC Consulting.

Zendesk launches Satisfaction Prediction, its first machine learning and predictive analytics feature for customer service.

Microsoft has unveiled the opening date for its Sydney flagship store, which will be one of the two biggest stores to date for the vendor.

As the most comprehensive upgrade Dynamics CRM has seen, 2016 will include updates to enable greater intelligence, mobility, service and productivity.

API adoption in Australia and New Zealand is increasing, bringing mobile app benefits, customer satisfaction and revenue.

Kaseya revamps customer success programme, announces Alex Cuevas as CCO; plans major investments in customer support.

Vend takes a look at the top trends that are impacting retailers in 2015, and investigates how they can capitalise on them to be successful.

Identity and access management isn't just about security; instead organisations are looking to IAM to help transform customer engagement.

Skinny Mobile has received a number of accolades from the 2015 Canstar Blue Awards, achieving five stars in a range of categories.

The digital customer engagement revolution is here, and is forcing organisations to adapt their customer service strategies, or die.

Genesys has launched a new set of cloud offerings in order to expand into the Australian mid-market and strengthen its presence in New Zealand.

It is expected up to 100 permanent roles, across management, back office functions and operations, will be impacted by the end of March 2015.

Zendesk Embeddables, released today, is a suite of features in order to increase customer support and engagement on mobile and web platforms.

Transaction Services Group (TSG) has acquired UK-based direct debit billing provider Harlands Group, expanding its international operations.

F5 Networks opens new Support Centre in Auckland to expand technical support operations and provide premier customer service in Asia Pacific.

Telecom's name change to Spark dubbed a risky move by PR experts, sparking debate over the loss of brand equity and customer service.

Synnex's bold £505m buyout of IBM's customer arm reshapes the CRM BPO landscape, making Concentrix a top industry contender.