Customer service stories - Page 44

Salesforce is taking the next generation of its Service Cloud to customers this week, adding more customisation and an interactive learning platform.

AI technologies are becoming increasingly sophisticated, and can add immense value to organisations — but they are by no means foolproof.

Pega clients can now embed the Amazon Connect experience directly into Pega Customer Service to provide agents with full customer context.

Total Communications has taken out Panasonic and CommsPlus Distribution's top partner awards, with Nexgen and Commander Centre among the winners.

The move is the latest in the trend of companies leveraging the power of AI and machine-learning in their knowledge management.

They have one goal: make it easy for brands to talk to customers and easy for users to get in touch with businesses.

Companies may have little insight into why one individual may outperform another or how to provide effective feedback that will improve performance.

MYOB partners with Genesys to revamp contact centre capabilities and provide a personalised customer service experience.

The connected customer is the symptom of their time and they are the next profit centre for all customer-facing businesses - here's some advice.

Salesforce is ramping up its conversational tools across social media and messaging apps, with the launch of LiveMessage for Service Cloud.

Report warns ANZ firms: customers favor real contact over digital, risking loyalty and satisfaction in an online rush.

Bad customer service may not just be poor training, but a deliberate shield for systemic business flaws, a troubling report suggests.

With this new version, Salesforce is making artificial intelligence and machine learning accessible to all businesses of all sizes.

You'd think that over time, we'd start getting better at the things we do. Apparently, that's not the case for customer experience.

CEOs aim for better customer experience, but poor technology management continues to disappoint, says journalist.

Customer-centric cultures are the key to competitive advantage, revenue and great experiences, that's what Qualtrics has found.

Customer experience will be more important than price and product as key brand differentiators, according to a report by Walker Information.

A 'revitalised' intranet designed by Squiz is providing Vision Australia with improved customer service and greater collaboration between staff.

Bendigo and Adelaide Bank has secured the #1 ranking in its customer experience brand in Australia. Its secret weapon? Qualtrics is the key.

New research has revealed Australian workers aren't as engaged in the workplace as their employers would hope.