Customer service stories - Page 47

Symantec last night announced the winners of the 2013 Pacific Partner Awards at an exclusive dinner and awards ceremony.

Following a week of playing catch-up to rival Vodafone, Telecom looks ahead by hiring new chief financial officer.

FrontRange promotes Steve Lindeman to chief customer officer, a new role focused on enhancing the customer experience for their 15,000 global clients.

NAB raises the bar with a high-tech Social Media Command Centre, aiming to revolutionize customer service in the digital age.

Remember to include data recovery when you're selling disaster recovery, reminds Adrian Briscoe, Kroll Ontrack general manager, APAC.

Cloud-based software provider receives $60m to drive customer service revolution, accelerate technology innovation and continue global expansion.

The world of partner programmes can be complex and confusing. Amy Christopher, Symantec partner marketing manager, Asia Pacific and Japan, suggests so.

With VoIP's rise, IT resellers face new challenges and opportunities to enhance customer experience with cutting-edge solutions.

In an economic crunch, enhancing first-call resolution in contact centres is key to boosting customer service and cutting costs.

In 2011, businesses must integrate eCommerce with back-office systems for real-time, consistent customer information or risk falling behind.

Sir Richard Branson, Virgin Group founder, to address attendees at Microsoft's Worldwide Partner Conference in July in Los Angeles.

Integrated IT service to be pitched at resellers looking to increase account penetration and reduce customer ICT costs by up to 43%.

Vodafone, outperformed by NZ banks in customer service, pledges significant improvements to claim the top spot, including onshore support and enhanced tools.

NZ banks outrank telcos in customer service, with one in five Kiwis dissatisfied with their phone company, a new survey reveals.

Apple's iPhone could revolutionise the workplace, but when should businesses provide employees with the latest consumer devices and applications?.

The distributor has been recognised as a leading channel partner at Symantec's Inaugural APJ Partner Conference 2010.

Epicor Software has appointed Craig Charlton (pictured) to the new role of Vice President of Operations for the Asia Pacific region.

Oceanus UK has acquired Australian company Erilis to expand its global footprint and develop new business in Asia Pacific.

In a tale of neglected customer service, a bank's promise falls short, leaving a traveller stranded and a family distressed.

Vodafone and Telecom have been ranked the worst ISPs in New Zealand by a Consumer survey, with only 57% and 63% satisfaction rates respectively.