Managed Services stories
Organisations keen on quality IT service delivery but lacking or not wishing to invest in the necessary
expertise often outsource this specialised field to an expert which provides the technology, guidance
and recommendations, support and maintenance required. This is a Managed Services engagement,
with the vendor known as Managed Services Provider or MSP. In the Managed Services model, a subscription is usually paid making the service fixed cost, distinct from the break/fix model where the
service provider bills only for work done. The MSP model incentivizes preventative maintenance and is
especially popular for mid-sized organisations.
UK firms see AI as key to resilience, cyber gap grows
Last week
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managed services
UK leaders now see AI and automation as top drivers of resilience, yet most still define it mainly as cyber security, new research finds.
EU Cybersecurity Act revamp targets high risk vendors
Last week
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managed services
Brussels moves to tighten EU cyber rules, targeting high risk foreign vendors while streamlining certification and boosting sovereignty.
2026: The year AI moves from promise to performance
Last week
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managed services
In 2026, AI shifts from dazzling pilots to disciplined performance, as trust, governance and human oversight overtake speed of deployment.
Zyxel Nebula 19.30 boosts MSP multi-tenant control
Last week
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managed services
Zyxel updates Nebula to 19.30, adding cross-org multi-tenant tools, RBAC and site cloning to streamline MSP network management at scale.
Assured Data Protection expands Tony Giannini’s remit
Last week
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managed services
Assured Data Protection widens Tony Giannini’s role to unite global innovation with Americas channel strategy for MSP-focused growth.
Rithum reshapes leadership with new CRO and CFO appointments
Last week
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managed services
Commerce software group Rithum hires Gregory Banning as CRO and elevates Caitlin Hauser to CFO as it revamps its senior leadership team.
Manual compliance strain fuels automation push - survey
Last week
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managed services
Manual compliance is throttling security teams, as RegScale finds delays, staff strain and patchy automation in most large organisations.
Lancom wins AWS Managed Service Provider designation
Last week
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managed services
Lancom wins coveted AWS Managed Service Provider status, boosting its cloud credentials and access to joint sales and technical support.
Rimini Street touts Agentic AI ERP as upgrades stall
Last week
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managed services
Rimini Street pitches Agentic AI ERP and Smart Path savings as CIOs delay costly Oracle and SAP upgrades amid rising budget pressure.
IBRS highlights Interactive’s sovereign-first cloud focus
Last week
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managed services
IBRS spotlights Interactive’s sovereign-first cloud strategy and hybrid services as Australian organisations rethink data residency and compliance.
Integrity360 buys Advantus360 to launch Canada hub
Last week
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managed services
Integrity360 acquires Calgary-based Advantus360 to spearhead its North American push and launch a new cyber hub for Canada and the US.
Forrester tips cloud & generative AI to fuel IT boom
Last week
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managed services
Global IT services spending will rise 4.8% annually to 2029 as cloud infrastructure and generative AI reshape enterprise technology demand.
SMEs warned over hidden IT fragility as risks rise
Last week
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managed services
Australian SMEs face rising IT fragility as cloud-era misconfigurations, weak oversight and reactive support quietly erode resilience.
Lancom gains AoG status for New Zealand government IT
Last week
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managed services
Lancom wins listing on New Zealand’s All-of-Government IT Marketplace, opening a streamlined route to tap a projected $13 billion spend.
OVHcloud unveils Veeam-powered Backup Agent for Bare Metal
Last week
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managed services
OVHcloud launches Veeam-based Backup Agent for Bare Metal servers, offering immutable offsite backups with no egress or licence fees.
Kick ICT names Steven Brown as new Chief Executive Officer
Last week
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managed services
Kick ICT has appointed Steven Brown as chief executive, succeeding retiring founder Tom O’Hara as the group targets its next growth phase.
Leighton launches dedicated AWS practice in the UK
Last week
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managed services
Leighton unveils a dedicated UK AWS cloud practice to meet rising demand for digital transformation and legacy modernisation projects.
Phishing services drive 389% surge in account breaches
This month
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managed services
Phishing-as-a-Service fuels 389% jump in account breaches as attackers target Microsoft 365 and Business Email Compromise scams.
Rimini Street honoured for agentic AI & client success
This month
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managed services
Rimini Street secures multiple awards for agentic AI, customer service and leadership, as Hitachi Vantara client also earns industry honour.
Portnox unveils global channel push with new VP hire
This month
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managed services
Portnox launches structured global channel programme and hires veteran Kristen Knight as VP of Channel Sales to spearhead partner growth.