Managed Services stories
Organisations keen on quality IT service delivery but lacking or not wishing to invest in the necessary
expertise often outsource this specialised field to an expert which provides the technology, guidance
and recommendations, support and maintenance required. This is a Managed Services engagement,
with the vendor known as Managed Services Provider or MSP. In the Managed Services model, a subscription is usually paid making the service fixed cost, distinct from the break/fix model where the
service provider bills only for work done. The MSP model incentivizes preventative maintenance and is
especially popular for mid-sized organisations.
NAB says 42% of Aussie SMEs use AI to boost productivity
Yesterday
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manufacturing
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digital transformation
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partner programmes
NAB finds AI is moving beyond big business, with small firms using it to cut admin, boost productivity and reshape everyday operations.
Kinetic IT names Kishore Jayaram Chief Transformation Officer
Yesterday
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digital transformation
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partner programmes
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risk & compliance
Kinetic IT taps seasoned strategist Kishore Jayaram to drive sovereign digital services, AI-led growth and expansion beyond managed services.
Nextro wins Fortinet SASE specialisation in New Zealand
Yesterday
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firewalls
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network infrastructure
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digital transformation
Nextro secures Fortinet SASE specialisation in New Zealand after multiple deployments, bolstering its hybrid work and cloud security credentials.
Cork Cyber adds automated mapping to Vantage platform
Last week
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digital transformation
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cloud security
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socs
Cork Cyber boosts Cork Vantage for MSPs with automated mapping, cutting manual work and improving asset accuracy across client, device and inbox records.
11:11 Systems named Cohesity's MSP Strategic Partner
Last week
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data protection
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dr
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ransomware
11:11 Systems wins Cohesity FY2025 MSP Strategic Partner of the Year award as joint cyber recovery services gain traction.
Azul momentum surges as enterprise Java demand jumps
Last week
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devops
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data analytics
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digital transformation
Azul wins a bigger enterprise foothold as FY26 bookings leap, partners expand and a Thoma Bravo-backed deal and Payara buyout widen its Java push.
MetTel launches connected laptop service for enterprises
Last week
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firewalls
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digital transformation
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network security
MetTel unveils a connected laptop service that uses SingleSIM to ship, activate and support enterprise devices across multiple mobile networks.
Trustifi adds AI video training for MSP phishing drills
Last week
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data protection
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ransomware
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mfa
Trustifi rolls out AI-powered training videos for managed service providers, turning real phishing emails into branded simulations inside one dashboard.
Kyndryl launches sovereignty services as concerns grow
Last week
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private cloud
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hybrid cloud
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digital transformation
Kyndryl rolls out a new sovereignty advisory and managed service to help firms control data, systems and AI across complex IT estates.
Brennan boosts sovereign SOC as demand shifts onshore
Last week
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socs
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partner programmes
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physical security
Brennan folds CBR Cyber into Canberra-based operations as more Australian agencies and regulated firms seek sovereign Security Operations Centre support.
What organisations need to know about Microsoft EA licensing heading into 2026
Last week
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digital transformation
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partner programmes
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finops
Microsoft's enterprise licensing landscape is shifting fast, with tighter EA access, slimmer discounts and new models forcing organisations to rethink 2026 renewals.
Inde wins ISO 27001 certification after security audit
Last week
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data protection
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digital transformation
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socs
Inde's security chief says the certification will boost customer confidence as the cloud services provider expands across Australia and New Zealand.
WatchGuard & HaloPSA integrate security tools for MSPs
Last week
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firewalls
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digital transformation
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network security
WatchGuard and HaloPSA deepen ties to let managed service providers handle security alerts, licensing and billing from one workflow.
CIOs rank AI as a growing cyber risk, survey finds
Last week
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malware
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data protection
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ransomware
Logicalis survey finds 77% of firms hit by cyber incidents as CIOs warn AI is adding fresh risk, with weak governance and skills shortages deepening exposure.
Australian confidence drops as fuel costs hit sentiment
Last week
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partner programmes
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supply chain
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gfc
Australian business and household sentiment slumped after fuel costs jumped, with CreditorWatch warning of rising insolvency risks if oil markets stay strained.
Oracle adds Lucinity AI investigation tools for banks
Last week
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digital transformation
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fintech
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it automation
Oracle expands its financial crime platform with Lucinity's AI investigation tools, aiming to cut compliance workloads for banks and regulated firms.
Zoom appoints Frank Skiffington to lead ANZ growth
Last week
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saas
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uc
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digital transformation
Zoom names Frank Skiffington as Head of Australia and New Zealand as the software group seeks deeper partner-led growth across ANZ.
Customer Science names first Chief Operating Officer
This month
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digital transformation
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cx
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martech
Customer Science appoints James Johnstone to its new Chief Operating Officer role as it accelerates UK and US expansion after rapid Australian growth.
Kyndryl launches AI Digital Twin for the workplace
This month
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data analytics
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hcm
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it automation
Kyndryl's AI workplace Digital Twin uses Microsoft Foundry to spot IT faults before staff are hit, as firms seek faster, predictive support.
Rafay & Argentum AI strike software orchestration deal
This month
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virtualisation
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devops
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datacentre infrastructure
Rafay and Argentum AI partner to streamline tailored GPU compute environments for hyperscalers and enterprises across a global AI infrastructure network.