Customer service stories - Page 45

CompTIA launches Managed Services Client Lifecycle tool to help MSPs boost customer acquisition, retention, and growth.

Honeywell recently launched a new clinical mobile device that connects hospital staff to the digital resources they need.

LogMeIn recently announced a new release of BoldChat, its live chat and omni-channel customer engagement solution.

Ryan Clements strengthens Tecala's Melbourne force, bolstering their surge in cloud and ICT services amidst expansion.

Aussie firms lose £11bn annually from shoddy service, with customer patience on the brink, NewVoiceMedia research reveals.

Australian businesses are realising the power of personalised customer service via online portals that can be accessed on any device.

Zendesk has been recognized as a leader in Gartner's 2016 CRM Customer engagement report, the only company to move quadrants this year.

Australian companies are not utilizing email marketing to its full potential, according to research by Teradata.

REFFIND launches unified HR platform to improve employee experience & engagement. Simplifies pricing structure.

Cloud-based software firm Promapp has secured a contract to provide the Geraldton council in Western Australia with its cloud services.

Companies must champion customer experience to prevail, says Qualtrics MD Bill McMurray, outlining a vital six-step strategy for success.

Verizon introduces Unified Customer Experience Solution to enable businesses to connect with customers via web chat & social media.

Skinny and 2Degrees have been named New Zealand's top mobile service providers, maintaining high consumer satisfaction in prepay and plan categories.

Chris Tithof spearheads Unit4's push in ANZ, targeting 'people-centric' sectors as they aim for a bold 100% growth.

Genesys has released new research that indicates its omnichannel engagement solution delivers big financial returns to customers.

Consumer NZ slams Spark and Vodafone for poor customer service as consumers face long wait times to get support.

The Australian economy is forecast to remain soft in the coming year. Businesses make sure they have the technology to remain resilient.

With digitisation on the rise, customers are now savvier and more demanding about how they interact with brands.

As part of the campaign is Spark's new Outage Map, which gives a real-time view of any problems on Spark's mobile broadband or landline networks.

Predictive analytics, a game changer in business, remains underexploited, even as it offers solutions for risk, marketing, and pricing.