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Interactive Intelligence news stories - Page 1

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Analytics
Qlik enhances mobile analytics experience to enable Active Intelligence
"Analytic data pipelines built for the cloud are the only ones that can deliver the real-time insights and action at the heart of Active Intelligence."
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Unified Communications
Brendan Maree takes on 8x8 vice president role
Former Interactive Intelligence executive Brendan Maree has taken on the role of Asia Pacific vice president for unified communications provider 8x8.
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Customer experience
Sydney-based customer intelligence provider raises AU$4.5m in funding
Local Measure's current clients include AccorHotels, Hardrock, Qantas and Club Med.
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Interactive Intelligence
Genesys expands business, swallows up Interactive Intelligence
"With this announcement, Genesys ushers in a new era in customer experience."
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Interactive Intelligence
Spark NZ takes home award from one of its newest partners
“We’re excited to be broadening the business we do together to include cloud delivered contact centre services from later this year."
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Interactive Intelligence
Interactive Intelligence snaps up Allied Telesis country manager for channel role
Intractive Intelligence's new channel boss, Shayne Taylor, will be pushing the partner opportunities of PureCloud Engage.
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Amazon Web Services / AWS
Interactive Intelligence named AWS Advanced Technology Partner
"Our PureCloud platform takes unique advantage of many other AWS offerings. For customers, this means a competitive advantage."
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Artificial Intelligence
AI, mobility, IoT revolutionises customer experience
“It’s clear that companies are making customer interaction experiences a priority, and the trends we’ve identified will be critical."
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Ovum
Interactive Intelligence named leading multichannel cloud contact centre vendor
Interactive Intelligence has managed to gain market share and sees more than half of its new customers choosing to deploy its solutions in the cloud.
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Unified Communications
Interactive Intelligence releases communications software in NZ
Interactive Intelligence has released its latest customer engagement, unified communications and collaboration cloud services to the ANZ region.
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Channel partners
Interactive Intelligence hunts cloud resellers
Interactive Intelligence is on the prowl for new channel partners following the launch of its first full-cloud offering.
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Amazon Web Services / AWS
Interactive Intelligence launches cloud services for Kiwi enterprises
Interactive Intelligence has made its PureCloud Collaborate and PureCloud Communicate cloud services available for ANZ customers with AWS.
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Unified Communications
Help your customers move to cloud UC
Brendan Maree, Interactive Intelligence VP Australia, New Zealand and Japan, offers some best practice for helping customers move to cloud UC.
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Customer
FMG ditches Avaya, chooses Interactive Intelligence
Interactive Intelligence has announced that it will partner with FMG, New Zealand’s leading rural insurer, to roll out its Customer Interaction Center (CIC) IP communications software suite.
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Contact Centre
Datacom partners with Interactive Intelligence Group, sets sights on NZ contact centres
Datacom provides exceptional customer outcomes underpinned by a service that leverages our experience and that of our partners.
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Interactive Intelligence
Industry veteran heads up Interactive Intelligence's ANZ IT deployment push
Interactive Intelligence has appointed Paul Crump as Territory Manager, ANZ, Business Process Automation.
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Microsoft
NZ first as Gen-i and Interactive Intelligence partner to transform contact centres
New cloud solution provides for full outsourcing of contact centre technologies...
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Interactive Intelligence
Interactive Intelligence promotes Maree to regional role
"The Australian, New Zealand and Japanese markets are high-growth countries for Interactive Intelligence both in terms of revenue increase and staff headcount."
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Social Media
New Interactive Intelligence hire drives social media channel push
"We look forward to the positive impact his skills and experience will bring in ensuring that Interactive Intelligence continues to meet its vision as the contact centre’s industry trusted advisor and the industry’s top vendor for customer excellence recognition."
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Interactive Intelligence
Sharing the workload
The changing work environment has thrown the doors open for dramatic growth for secure file sharing and collaboration platforms such as that from Workshare.
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Interactive Intelligence
InIn acquires customer base from NZ reseller Amtel
Acquisition increases the company’s presence in the region, paving the way for a cloud-based communications services launch in New Zealand.
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Interactive Intelligence
Interactive Intelligence expands ANZ team
Communications solution provider recruits Project Manager and Pre-Sales Engineer.
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Interactive Intelligence
Intelligent move for Interactive?
Company appoints ANZ Cloud Sales executive for regional role.
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Interactive Intelligence
Toyota driving forward with Interactive Intelligence
IP communications platform to support business growth, improve customer service and reduce business risk.