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Interactive Intelligence stories - Page 2
Interview with Tina Rowland, Contact Centre Manager at Massey University
Mon, 23rd Jul 2012
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uc
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contact centre
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massey university
Tina Rowland details Massey University's leap from 'horse and cart to Ferrari' with its innovative contact centre upgrade, redefining customer service.
Kiwis claim Interactive Intelligence partner award
Wed, 22nd Feb 2012
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interactive intelligence
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interactive
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partners
Amtel Communications from New Zealand has been named Best Support Partner at Interactive Intelligence's APAC awards, among three ANZ winners.
The business case for Unified Communications
Mon, 8th Aug 2011
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uc
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contact centre
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interactive intelligence
Adopting Unified Communications can automate business processes, reduce human error, and increase ROI, transforming contact centres.
Three Ps to finding the best IP PBX
Fri, 1st May 2009
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uc
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avaya
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support
As enterprises focus on IP telephony, examining IP PBX systems through the lens of practicality, power and proven performance is key to VoIP success.