Interactive Intelligence news stories - Page 2
Contact Centres in the Cloud
Brendan Maree, Interactive Intelligence managing director, ANZ, asks is "A Cloud Unified Communications Solution Right for You?"
Interview with Tina Rowland, Contact Centre Manager at Massey University
An interview with the Massey University Contact Centre Manager, talking about her Ferrari solution.
New solution for mobile customer service
Interactive Intelligence helping enterprises engage with customers on mobile devices.
Interactive Intelligence takes customer service mobile
New software platform aims to help businesses enable self-service while offering easy transitions to contact centre assistants.
Kiwis claim Interactive Intelligence partner award
Amtel Communications named Best Support Partner for work with user community.
Contact centre spending on the rise
Technology investment to increase despite budget constraints.
The business case for Unified Communications
Seven best practices for using UC to automate business processes in the contact centre.
Call-centre software offers real-time speech analysis
Managers can be automatically alerted to problem phone calls.