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Incident management stories - Page 2
Sinch & Lovable ally to embed comms in AI software
Last month
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saas
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devops
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digital transformation
Sinch partners with Lovable to embed global messaging, email and voice into its AI build platform, starting with Mailgun-powered email.
Komodor triples ARR as AI reshapes SRE & cloud spend
Last month
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virtualisation
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devops
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digital transformation
Komodor triples ARR and doubles Fortune 500 reach as AI-fuelled SRE, automation and cloud cost pressure reshape reliability operations.
ServiceNow unveils Autonomous Workforce & EmployeeWorks
Last month
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saas
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uc
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digital transformation
ServiceNow launches Autonomous Workforce and EmployeeWorks, pairing AI “specialists” with chat-based support to automate routine workplace tasks.
ManageEngine adds causal AI to boost Site24x7 AIOps
Last month
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devops
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hybrid cloud
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rpa
ManageEngine injects causal and autonomous AI into Site24x7 to cut alert noise, speed root-cause analysis and automate incident remediation.
CompTIA launches AI course for frontline help desks
Last month
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devops
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digital transformation
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cx
CompTIA unveils AI Help Desk Essentials course to train frontline IT support teams in safe, effective use of generative AI chatbots.
Mercy Health taps Data Agility for 24/7 digital support
Last month
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digital transformation
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partner programmes
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healthtech
Mercy Health has chosen Melbourne-based Data Agility to deliver 24/7 managed services for its clinical integration and digital systems.
Lightrun unveils AI SRE tool for live runtime debugging
Last month
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devops
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martech
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application security
Lightrun has launched an AI-driven SRE tool that taps live runtime context to debug production systems and automate incident remediation.
AI, unified commerce to reshape Australian retail by 2026
Last month
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digital transformation
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cx
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martech
AI and unified commerce will become core to Australian retail by 2026, as rising expectations force investment in real-time systems.
Nuvola & Certis tie up on predictive security tech
Last month
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smart cities
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data analytics
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iot
Nuvola Media and Certis partner to fuse AI-powered visual analytics with security ops, promising more predictive, data-driven protection.
Zepto names Mariana Paun chief business resilience lead
Last month
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data protection
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fintech
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risk & compliance
Zepto promotes Mariana Paun to new chief business resilience role, uniting security, operations and compliance amid tougher scam rules.
New Relic unveils agentic AI platform for SRE automation
Last month
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devops
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data analytics
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it automation
New Relic launches an agentic AI platform and SRE Agent to shift observability from reactive monitoring to automated incident resolution.
Axis report charts rise of intelligent video in business
Last month
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firewalls
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manufacturing
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hybrid cloud
Axis finds intelligent video moving beyond security as firms use cameras for analytics, cloud adoption rises, and unified platforms gain favour.
VQ unveils Advanced Conferencing Centre for Cisco users
Last month
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uc
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data protection
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rpa
VQ launches Advanced Conferencing Centre to give Cisco Meeting Server users tighter control over complex, operator-led multi-room calls.
ManageEngine boosts Site24x7 with causal, agentic AI
Last month
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hybrid cloud
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data analytics
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cx
ManageEngine adds causal intelligence and AI agents to Site24x7, promising faster incident triage and automated remediation for hybrid IT ops.
Call for new antenna designs to boost emergency Wi‑Fi
Last month
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wireless networks
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wifi
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emergency services
A nationwide call has opened for novel antennas to turn emergency vehicles into rugged mobile Wi‑Fi hubs when normal networks fail.
ORCA Opti plots global AI growth & 2027 IPO roadmap
Last month
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soc
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risk & compliance
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security operations
ORCA Opti touts defensible AI, rapid global expansion and a 2027 IPO as it targets regulated markets and warns most AI startups will fail.
Data gaps stall AI scale-up despite strong AIOps gains
Last month
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uc
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firewalls
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hybrid cloud
Financial firms reap strong AIOps returns but poor data quality and fragmented tools are stalling the leap from pilots to scaled AI.
Genetec adds case investigation tools to Security Centre SaaS
Last month
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cloud security
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it automation
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physical security
Genetec adds AI-driven search and case tools to Security Centre SaaS, promising to cut multi-site video investigations from hours to minutes.
Expereo enhances expereoOne with digital case tool
Last month
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network infrastructure
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digital transformation
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sd-wan
Expereo adds shared Digital Case Management to expereoOne, giving enterprises a single, transparent case timeline across global networks.
NeuBird AI hits SRE alert milestone with agentic platform
Last month
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private cloud
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devops
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hybrid cloud
NeuBird AI's agentic SRE platform autonomously resolved 230,000 alerts in a year, saving 12,000 hours and USD $1.8 million in costs.