Incident management stories - Page 3
Datadog unveils MCP Server for governed AI observability
Last month
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devops
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siem
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digital transformation
Datadog launches an MCP Server to give AI agents governed, real-time access to observability data across live development and operations.
Grafana brings ObservabilityCON to Sydney amid AI boom
Last month
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virtualisation
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devops
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hybrid cloud
Grafana brings ObservabilityCON to Sydney as APAC engineers tackle soaring AI complexity, tool sprawl and rising telemetry costs.
1Kosmos adds identity checks to ServiceNow AI workflows
Last month
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uc
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surveillance
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biometrics
1Kosmos adds embedded identity checks to ServiceNow AI workflows to curb social engineering in high-risk service desk interactions.
Keeper connects Jira workflows with privileged access
Last month
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siem
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digital transformation
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pam
Keeper launches native Jira integrations to tie security incident workflows directly to privileged access approvals while retaining zero-knowledge controls.
From NOC night shifts to leading change in network ops
Last month
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hybrid & remote work
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it industry
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flexible work
On Women's Day, a former night-shift engineer shares how resilience, support and fair chances turned NOC grind into tech leadership.
Mid-market firms stall at pilot stage for agentic AI
Last month
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devops
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digital transformation
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hyperscale
Most mid-market firms are stuck in pilot agentic AI trials as governance lags, even while 43% leapfrog directly into agent-based systems.
Infovista unveils VistaOne to unify network & CX data
Last month
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network infrastructure
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data analytics
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digital transformation
Infovista launches VistaOne platform to fuse network and customer experience data, using agentic AI to speed decisions and cut operating costs.
TCS, Zscaler expand partnership with AI workspace suite
Last month
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firewalls
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digital transformation
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network security
TCS and Zscaler launch an AI-powered zero trust workspace platform blending security, observability and experience analytics for enterprises.
Milestone Systems names Mike Metcalfe South Pacific lead
Last month
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edutech
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smart cities
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manufacturing
Milestone Systems has rehired Mike Metcalfe to lead key South Pacific accounts, driving video intelligence growth in New Zealand and Australia.
Ataccama adds AI data observability to ONE platform
Fri, 27th Feb 2026
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uc
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data analytics
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risk & compliance
Ataccama adds AI-driven data observability to its ONE platform, unifying pipeline monitoring, alerting and governance for regulated users.
Targa Telematics shifts core systems to Equinix hubs
Fri, 27th Feb 2026
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digital transformation
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hyperscale
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iot
Targa Telematics moves core systems to Equinix data centres in Milan and Frankfurt to bolster data sovereignty, resilience and growth.
Confluent links AI agents & boosts anomaly detection
Fri, 27th Feb 2026
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devops
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digital transformation
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martech
Confluent upgrades its AI toolkit to link agents over live data streams and add multivariate anomaly detection for faster issue spotting.
Sinch & Lovable ally to embed comms in AI software
Fri, 27th Feb 2026
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saas
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devops
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digital transformation
Sinch partners with Lovable to embed global messaging, email and voice into its AI build platform, starting with Mailgun-powered email.
Komodor triples ARR as AI reshapes SRE & cloud spend
Fri, 27th Feb 2026
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virtualisation
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devops
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digital transformation
Komodor triples ARR and doubles Fortune 500 reach as AI-fuelled SRE, automation and cloud cost pressure reshape reliability operations.
ServiceNow unveils Autonomous Workforce & EmployeeWorks
Fri, 27th Feb 2026
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saas
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uc
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digital transformation
ServiceNow launches Autonomous Workforce and EmployeeWorks, pairing AI “specialists” with chat-based support to automate routine workplace tasks.
ManageEngine adds causal AI to boost Site24x7 AIOps
Thu, 26th Feb 2026
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devops
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hybrid cloud
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rpa
ManageEngine injects causal and autonomous AI into Site24x7 to cut alert noise, speed root-cause analysis and automate incident remediation.
CompTIA launches AI course for frontline help desks
Thu, 26th Feb 2026
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devops
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digital transformation
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cx
CompTIA unveils AI Help Desk Essentials course to train frontline IT support teams in safe, effective use of generative AI chatbots.
Mercy Health taps Data Agility for 24/7 digital support
Thu, 26th Feb 2026
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digital transformation
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partner programmes
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healthtech
Mercy Health has chosen Melbourne-based Data Agility to deliver 24/7 managed services for its clinical integration and digital systems.
Lightrun unveils AI SRE tool for live runtime debugging
Thu, 26th Feb 2026
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devops
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martech
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application security
Lightrun has launched an AI-driven SRE tool that taps live runtime context to debug production systems and automate incident remediation.
AI, unified commerce to reshape Australian retail by 2026
Wed, 25th Feb 2026
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digital transformation
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cx
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martech
AI and unified commerce will become core to Australian retail by 2026, as rising expectations force investment in real-time systems.