Netpoleon ANZ adds BMC Helix in regional distribution deal
Tue, 6th Oct 2026 (Today)
Netpoleon ANZ has signed a distribution agreement with BMC Helix, extending BMC Helix's ServiceOps and AIOps software across Australia and New Zealand.
The deal adds BMC Helix to Netpoleon's portfolio of automation and cyber resilience products for enterprise customers and channel partners in the region. It is aimed at organisations managing hybrid and multi-cloud environments while facing skills shortages, cyber threats and compliance demands.
BMC Helix combines IT Service Management, IT Operations Management and Agentic AI in a single ServiceOps platform. The software is designed to identify, investigate and address operational issues before they disrupt business activity, with automation for incident investigation, root-cause analysis and remediation workflows.
Netpoleon is looking to broaden the range of tools it can offer customers seeking closer links between IT operations and cybersecurity operations. Its existing portfolio includes identity security, governance and cyber defence products, and the addition of BMC Helix gives partners another option for customers looking to reduce alert volumes and shorten response times.
The partnership comes as organisations in banking, healthcare, telecommunications and the public sector look for ways to manage increasingly complex digital estates. Through Netpoleon's channel network, the software will be offered to enterprise and mid-market organisations across those industries.
Demand for AIOps products has grown as businesses try to automate repetitive tasks and ease pressure on overstretched IT teams. In the ANZ market, distributors and software vendors are also responding to demand for tools that can manage service delivery and operational monitoring across a mix of on-premise systems and multiple cloud environments.
Paul Lim, Regional Director, Netpoleon ANZ, said the agreement reflected a shift in customer priorities. "BMC Helix has invested heavily in AIOps, and we see it as a key foundation for enterprises looking to bring AI and automated remediation into their IT and cyber operations," Lim said.
He added: "With a rich proven history and dataset, the deployment of Helix AIOps will allow enterprises to maximise operational efficiencies and cost savings by drastically improving remediation response times."
Regional push
The ANZ agreement forms part of BMC Helix's partner-led expansion following its separation as an independent software-as-a-service company in 2025. Since then, it has focused on developing Agentic AI features for IT service and operations teams.
The business argues that AI agents can take over routine operational tasks and help teams move away from reactive work. That proposition is aimed at organisations seeking to maintain service availability while managing tighter staffing conditions and growing system complexity.
Alex Haloulos, Country Manager ANZ, BMC Helix, said the timing was significant for the regional market. "As BMC Helix marks its first official year as an independent company, our commitment to accelerating innovation and empowering our global partner network has never been stronger," Haloulos said.
He added: "Together with Netpoleon, we are bringing our leading ServiceOps platform and advanced Agentic AI capabilities directly to the ANZ market. This partnership is exceptionally well timed, as regional enterprises require automated, self-optimising solutions to overcome persistent skills shortages and secure their complex, multi-cloud environments."
Portfolio expansion
For Netpoleon, the deal strengthens a distribution model centred on specialist security, networking and infrastructure products across Asia Pacific. The company works with vendors and resellers to package products for enterprise buyers that increasingly want fewer disconnected tools across their operational and security teams.
The overlap between service management and cyber resilience has become more pronounced as outages, attacks and compliance failures can each trigger similar operational disruption. In response, distributors have broadened their catalogues beyond pure security software to include monitoring, automation and service management.
BMC Helix enters that market with a platform positioned around a unified operational view. Netpoleon's route to market gives it access to established resellers and systems integrators in Australia and New Zealand, where customers in regulated industries are under pressure to keep systems available while containing operational costs.
The software will be available through Netpoleon's channel ecosystem to customers across the region, including enterprise and mid-market organisations in sectors where uptime and cyber resilience are increasingly treated as core business requirements.