Customer service stories - Page 5

Former Hitachi Vantara executive Mark Ablett has been appointed as Senior VP for Proofpoint in the Asia Pacific and Japan region.

Paymentology lauded as a technology leader in the 2023 SPARK Matrix for Card Management System by Quadrant Knowledge Solutions.

Dreame Technology launches L20 Ultra, a compact high-efficiency cleaning machine, set to redefine household cleaning.

Konica Minolta Australia launches the Insight Hub, a platform aimed at improving managed IT services and augmenting customer experiences.

Judd joins after serving as CFO of Tourism Holdings, while Purchase has managed key accounts within One NZ's Enterprise division.

Catalyst Performance Agronomy leverages SugarCRM's advanced sales automation software, Sugar Sell Premier, for boosted business operations.

The voice analytics market is set to soar to $9.33bn by 2030, fuelled by growing use of voice recognition tech.

Lightware Visual Engineering reveals two new USB-C extender Active Optical Cables, promising enhanced AV flexibility.

Survey reveals that 83% of banking sector believes Conversational AI will have a positive impact, according to Amelia.

AI revolutionizes transport and logistics, introducing an estimated $6.5 trillion to the global economy through fleet insurance.

Bendigo and Adelaide Bank enhances their digital banking system using Google Cloud technology for better customer experience.

OneSpan was recognized for its customer service without sacrificing the security necessary for high-assurance interactions.

Clear-Com appoints new sales manager for Southeast US region, focusing on customer engagement and driving sales activities.

Xero has integrated a Generative AI solution in Xero Central to enhance user experience, providing accurate support answers and revolutionising the platform.

Kore.ai's Voice Gateway for Genesys Cloud CX is now available on the Genesys AppFoundry, enhancing customer and employee experiences in contact centres.

Seamless indoor mobile coverage is crucial for the success of modern retail, according to Progility Technologies.

Asia's financial institutions are increasingly embracing automation to increase efficiency and navigate economic volatility.

As the retail peak season looms, 75% of retail leaders are preparing to invest in the post-purchase experience, according to a new survey conducted by Sorted.

AI is transforming the finance sector, improving customer service, battling fraud, and making repayments efficient.

iDenfy partners with NomadRem to enhance security and compliance in the fintech sector with advanced identity verification tools.

Tesserent appoints James Ormesher as Chief Growth Officer to accelerate customer acquisition and growth in the region.

One New Zealand enhances transparency by sharing real-time customer service data, revealing improved support metrics.

Colby Derrimut named Colby Distributor of the Year 2022, recognizing their industry successes and commitment to customers.

Oracle adds generative AI capabilities to its Fusion Cloud Customer Experience platform to enhance customer service.