Customer service stories - Page 4

SAS experts predict mixed outcomes for the finance sector in 2024 due to the rise of generative AI and transformative tech.

Green Insurer partners with IPI to implement omnichannel contact via IPI's cloud-based CCaaS, ElasticCX, enhancing customer service.

Businesses may pivot away from cloud-based AI systems to on-premise servers due to rising data privacy concerns.

UK firms are hemorrhaging £244 billion a year due to poor data reconciliation causing profound revenue loss, putting jobs in danger.

Amazon Connect has introduced generative AI capabilities aiming to boost worker productivity, cut costs, and improve customer service.

Amazon Web Services and Vector Technology Solutions' joint venture, Diverge, now powers over 1 million smart energy meters in Australia and New Zealand.

New survey reveals that over two-thirds of UK businesses regret their software purchases from the last 18 months.

UK tech firm Mobile Tornado partners with The Barcode Warehouse, expanding its push-to-talk services in the national market.

Rodney Thorne is selected as the new General Manager, Channels at FUJIFILM Business Innovation Australia.

West Perth-based IT firm, Ever Nimble, has taken home the Managed Service Provider of the Year award at the Kaseya DattoCon event in Sydney.

dLocal and eSky Group enhance partnership to provide advanced payment solutions in Latin America and Africa's vibrant markets.

ToolTime has released its cloud-based job management software for UK tradespeople, aiming to streamline operations and save up to 30% working time.

Amid rising demand for SAP security solutions, SecurityBridge significantly augments its North American support teams.

Alibaba Cloud has launched Tongyi Qianwen 2.0, an advanced AI model, alongside industry-specific versions at the Apsara Conference. .

Sage has appointed Tom Gough as the new Country Manager for Australia and New Zealand (ANZ) to boost growth in the region.

Melbourne-based pioneer Vudoo has appointed Peter Manten as its new Managing Director for Australia and Asia Pacific.

TeamViewer's Tensor is now integrated with SAP Service Cloud, improving customer service efficiency and data security.

TeamViewer partners with t' order to digitalise South Korea's hospitality sector, offering first-of-its-kind remote support.

In a major move for logistics, Suttons International and LogChain join forces to advance digitisation and sustainability.

The yearly New Zealand Business Partner Gala Awards celebrate the achievements of the company's top partners across the region.

NTT Ltd's 2023 Global Employee Experience Trends Report shows 84% of ANZ businesses say hybrid working has boosted their bottom line.

Former Hitachi Vantara executive Mark Ablett has been appointed as Senior VP for Proofpoint in the Asia Pacific and Japan region.

Paymentology lauded as a technology leader in the 2023 SPARK Matrix for Card Management System by Quadrant Knowledge Solutions.

Dreame Technology launches L20 Ultra, a compact high-efficiency cleaning machine, set to redefine household cleaning.