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Customer service Stories - Page 3

Australian Stories

Customer service stories

The Hidden Cost of Bad Contact Data for Australian Finance Teams
Customer Relationship Management

The Hidden Cost of Bad Contact Data for Australian Finance Teams

Bad contact data is costing large Australian organisations hundreds of thousands of dollars a year through delayed payments, fraud risk and wasted spend.

By Edmund Ng • 5 min read • This month
Kinetic IT warns AI access is a business continuity risk
Disaster Recovery

Kinetic IT warns AI access is a business continuity risk

Temporary loss of access to a frontier model could disrupt service delivery, compliance and operations as AI enters core business systems.

By Sean Mitchell • 4 min read • This month

Global Stories

Customer service stories

NiCE awards honour AI leaders in customer experience
Digital Transformation

NiCE awards honour AI leaders in customer experience

AI is reshaping contact centres as NiCE's 2026 awards spotlight retailers, banks and telecoms cutting costs and improving service.

By Sofiah Nichole Salivio • 4 min read • This month
Vection wins Retelit certification for Algho AI platform
Digital Transformation

Vection wins Retelit certification for Algho AI platform

The certification opens Retelit's enterprise and public sector client base to Vection's Algho platform after live testing at an Italian data centre.

By Joseph Gabriel Lagonsin • 4 min read • This month
East West acquires Vexos in Americas, Asia expansion
DataCentre infrastructure

East West acquires Vexos in Americas, Asia expansion

Customers in medical, aerospace and AI data centre markets gain a wider production base as East West adds Vexos' sites in five countries.

By Joseph Gabriel Lagonsin • 3 min read • This month
AnywhereNow puts Tendfor into Microsoft Marketplace
Software-as-a-Service

AnywhereNow puts Tendfor into Microsoft Marketplace

Microsoft customers can now buy a Teams-based contact centre and reception tool through its marketplace, simplifying procurement and deployment.

By Sean Mitchell • 4 min read • This month
Genesys names new partner chiefs to expand AI push
Software-as-a-Service

Genesys names new partner chiefs to expand AI push

The appointments signal a sharper partner-led route to market as the software group pushes AI deeper into customer service systems used by thousands.

By Mark Tarre • 3 min read • This month
RemoFirst tops Employ Borderless's inaugural EOR awards
Hybrid & Remote Work

RemoFirst tops Employ Borderless's inaugural EOR awards

The new rankings may sway firms weighing cross-border hires, with RemoFirst named Employ Borderless's top employer of record provider.

By Sofiah Nichole Salivio • 4 min read • This month
Logile & ReThink Productivity partner on retail ops
Software-as-a-Service

Logile & ReThink Productivity partner on retail ops

Retailers could cut lost sales as the tie-up links labour planning with productivity analysis across the UK and EMEA.

By Mark Tarre • 4 min read • This month
Sidetrade wins Hackett innovation award for AI overhaul
DevOps

Sidetrade wins Hackett innovation award for AI overhaul

The award reflects measurable gains from Sidetrade's AI-led redesign, which cut feature delivery from 60 days to three and slashed staffing needs.

By Joseph Gabriel Lagonsin • 5 min read • This month
TP backs dtcpay's Asia-Pacific payments support push
Fintech

TP backs dtcpay's Asia-Pacific payments support push

Multilingual 24/7 support is becoming essential as Asia-Pacific payments firms race to reassure merchants using stablecoin-linked services.

By Karen Joy Bacudo • 4 min read • This month
Cognizant launches Neuro AI Trust for enterprise AI
Digital Transformation

Cognizant launches Neuro AI Trust for enterprise AI

The platform aims to help large firms monitor and control autonomous AI as regulation tightens and deployments move into production.

By Joseph Gabriel Lagonsin • 4 min read • This month
Nasuni wins sixth NorthFace award, tops G2 reports
Software-as-a-Service

Nasuni wins sixth NorthFace award, tops G2 reports

Audited feedback has lifted Nasuni's customer-service standing, with a 98% CSAT score and top G2 placements across 15 categories.

By Sofiah Nichole Salivio • 4 min read • This month

Stories from Other Regions

Customer service stories

UK shoppers back security checks but quit slow checkouts
Fintech

UK shoppers back security checks but quit slow checkouts

Payment providers risk losing sales as four in ten UK shoppers abandon purchases when security checks delay or fail at checkout.

By Sofiah Nichole Salivio • 4 min read • This month
Envisage names Steve Boyes Managing Director for Ireland
Software-as-a-Service

Envisage names Steve Boyes Managing Director for Ireland

Expansion across Ireland is being targeted as Steve Boyes takes charge of Envisage's leadership, sales growth and customer service.

By Sofiah Nichole Salivio • 3 min read • This month
Verizon programme helps Florida optician grow revenue
Digital Transformation

Verizon programme helps Florida optician grow revenue

The Florida optical shop lifted revenue by 16% after owner Lea Agramonte used free training to tighten budgets and adopt digital tools.

By Mark Tarre • 5 min read • This month
Pension dashboards deadline nears as records pass 70m
Data Protection

Pension dashboards deadline nears as records pass 70m

Providers now face a test of service quality as pension dashboard use could trigger more member enquiries and expose data gaps.

By Sofiah Nichole Salivio • 4 min read • This month