Customer service stories - Page 3

Twilio poll finds 85% of Australian marketing and customer experience leaders say fragmented tech is slowing AI agent productivity and returns.

Zapier adds AI Guardrails to its automation platform, giving teams inline checks to block risky content before it reaches business systems.

Gartner says explainable AI will help drive wider monitoring of generative AI systems, as firms seek stronger checks on bias, hallucinations and reliability.

Assetsaas.io turns to Check Point Email Security to cut mail bounces, simplify SPF fixes and sell inbox delivery as a customer outcome.

Eltropy expands AI platform for credit unions with secure identity checks and account service tools to handle routine banking tasks in one conversation.

Visa rolls out enhanced Subscription Manager for issuers, letting banks offer in-app controls for recurring payments as subscription spending surges.

Australian SMEs defy weak sentiment to lift hiring 6.8%, while AI job ads surge 13-fold and construction and trades lead wage growth.

Scale By Avec urges firms to rethink hiring in AI era, backing training, human skills and entry-level pathways over headcount cuts.

Cover Genius expands leadership team with Jennifer Aubert Parker as Chief Revenue Officer and Nidhi Daga as Global Senior Vice President, Marketing.

Gamma urges firms to phase AI customer experience rollouts, boosting governance and testing to cut disruption and data quality risks.

Klaviyo has launched Composer, an AI tool that drafts data-driven marketing campaigns from plain-language prompts, now in private beta.

Zoom says APAC small firms are moving AI from pilots to daily workflows, boosting productivity while trying to avoid new complexity.

Software developers top a new list of jobs workers fear AI will wipe out, as Reddit users fret over shrinking entry-level career paths.

Rimini Street clinches triple Stevie Awards for AI-powered support and stellar service, as judges hail GBP £10B client savings impact.

monday.com unveils Agentalent.ai, a marketplace where enterprises can recruit vetted AI agents for defined roles across their operations.

Salesforce bakes Agentforce AI agents into SME CRM suites, promising faster sales, service and marketing work from a single platform.

Australia's P&N Group has adopted Genesys-Salesforce CX Cloud to unify P&N Bank and BCU Bank contact centres and cut admin for staff.

NetSuite unveils NetSuite Next AI assistant and tools in ANZ push, staking claim to the emerging #1 AI cloud ERP crown.

Compare Club adds HBF, HIF and see-u to its panel, lifting coverage to about 67% of Australia's private health insurance market.

Wipro unveils an NVIDIA-powered AI data centre stack to help global enterprises shift AI from isolated pilots to secure, scaled operations.