Customer service stories - Page 2
Peacock Bros RFID cuts box retrieval to one worker
Last week
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data protection
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document management
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digital transformation
Peacock Bros' RFID rollout lets a global records company find tagged boxes with one worker, replacing forklift searches across Australia and New Zealand.
Late same-day freight lifts costs as fuel surcharges rise
Last week
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supply chain
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ai
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e-commerce
MachShip says fuel surcharges have lifted Australian freight costs as same-day and next-day deliveries miss deadlines more often than standard services.
Infobip launches AgentOS platform, targets agentic AI shift
Last week
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uc
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digital transformation
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mfa
Infobip marks 20 years with AgentOS launch as it pushes into agentic AI, aiming to unify customer data and let AI agents act across channels.
Qlik partners ServiceNow to embed analytics in workflows
Last week
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data analytics
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data fabric
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rpa
Qlik and ServiceNow team up to pipe governed analytics and metadata into workflows, aiming to sharpen AI agents' decisions across enterprise systems.
Westpac NZ launches Microsoft AI contact centre platform
Last week
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network infrastructure
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digital transformation
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hyperscale
Westpac NZ rolls out Microsoft Dynamics 365 Contact Centre with AI support, aiming to speed up calls and cut waits across New Zealand branches.
Supply chain operators: Here's how to make AI and data work for you
This month
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crm
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data analytics
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digital transformation
Logistics firms are sitting on rich data, but disconnected systems are draining time and money; experts say start with one clear fix, not a grand AI overhaul.
8x8 wins Gold for Engage at New York design awards
This month
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saas
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uc
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digital transformation
8x8's Engage platform has won Gold at the NY Product Design Awards, with judges praising its unified workspace for customer-facing staff.
Synthflow appoints Matt Alexander as Channel Chief
This month
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saas
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uc
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digital transformation
Synthflow names Matt Alexander Vice President of Channel and Alliances to deepen partner ties and drive international AI growth.
Minor Hotels unveils global AI platform with Google
This month
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uc
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data protection
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data analytics
Minor Hotels teams up with Google, Salesforce, OneTrust and Deloitte on an AI-led data platform to sharpen guest service across 640 properties.
ABBYY & Tecala launch end-to-end document workflow tool
This month
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digital transformation
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partner programmes
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rpa
Tecala and ABBYY unveil a document-processing platform for enterprise workflows, aiming to cut manual checks in accounts payable and insurance claims.
Oracle launches agentic apps across Fusion Cloud suite
This month
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crm
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manufacturing
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digital transformation
Oracle unveils 25 AI-powered apps across finance, HR and customer service, as it pushes agentic software deeper into core business workflows.
Twilio survey finds conversational AI adoption gap widens
This month
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uc
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data protection
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digital transformation
Twilio survey shows conversational AI is moving from pilots to live use, with current adopters reporting stronger governance confidence and clearer business gains.
Why robust AI governance is key to building trust in agentic AI systems in FY2027
This month
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digital transformation
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cx
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martech
Australian businesses are set to boost AI spending in FY2027, but experts warn autonomous agents need strict controls to avoid legal and reputational risk.
Australia map shows AI risk for clerks & telemarketers
This month
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uc
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agricultural technology
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data analytics
Australian map scores 358 occupations for AI risk, with clerks and telemarketers most exposed while trades and farming stay lower down.
MYOB & Microsoft strike AI deal for small businesses
This month
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data analytics
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digital transformation
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financial systems
MYOB and Microsoft strike five-year AI pact to bring cash-flow forecasts, compliance prompts and staff copilots to SMEs.
Celerity acquires Ranger4 in automation & AI push
This month
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data protection
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hybrid cloud
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data analytics
Celerity adds IBM automation specialist Ranger4 as BGF-backed group deepens AI and cost-efficiency offer across hybrid IT.
Infobip embeds AI across operations at DevDays 2026
This month
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uc
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digital transformation
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cx
Infobip uses DevDays 2026 to push AI into workflows, training and product design as it marks 20 years and expands its global cloud platform.
Orange Business adds deepfake detection to services
This month
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uc
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cx
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phishing
Orange Business to weave Reality Defender's deepfake checks into enterprise communications for 7,000 customers amid rising fraud fears.
NeonNow launches AI customer platform across 170 markets
This month
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saas
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uc
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digital transformation
NeonNow rebrand puts Sydney founder's customer platform in 170 markets as AI demand lifts channel partner hopes.
Salesforce adds Slackbot features to boost CRM work
This month
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crm
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digital transformation
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martech
Salesforce expands Slackbot with meeting notes, voice input and CRM updates, pitching the tool as a conversational hub for workplace apps.