Workforce Technology stories - Page 4

ServiceNow launches Autonomous Workforce and EmployeeWorks, pairing AI “specialists” with chat-based support to automate routine workplace tasks.

Insider risk now costs organisations an average USD $19.5 million a year as AI reshapes data access and employee negligence drives losses.

CISOs slow-roll agentic AI in defence, even as they brace for more advanced, AI-boosted attacks and rising personal liability risks.

Australian firms plan to lift energy-transition capex as tech, AI and renewables drive momentum, but green skills shortages loom.

Amid rising AI and automation in contact centres, new research finds leadership, empathy and agent support now outmuscle technology alone.

MaxContact Australia has rebranded as Kaizn, shifting focus to independent CX and contact centre advisory across Australia and New Zealand.

Telstra profit rises 8.1% to AUD $1.2 billion as AI-driven efficiency deepens job cuts and reshapes its troubled enterprise division.

Zoho hits 1m paying customers and 150m users worldwide as the 30-year-old software group posts 2025 growth in clients and revenue.

MYOB links its CX platform with Customer Science analytics, automating reporting and lifting contact centre satisfaction and resolution rates.

PowerX launches AI Maintenance to automate tower upkeep, cutting manual scheduling and dispatch costs for telecoms site operators.

UKG appoints veteran HR tech executive Paul Broughton as Asia Pacific managing director to spearhead regional growth and customer expansion.

Blue Yonder posts FY25 revenue of USD $1.42 billion as it expands AI-driven planning and warehouse tools to meet rising supply chain demands.

Cybage appoints industry veteran Badhrinath Krishnamoorthy as Global President to spearhead international growth and sharpen execution.

Healthcare providers are turning to hybrid cloud, AI and upgraded access control as rising assaults and break-ins reshape security priorities.

Avanade has appointed Chris Howarth as CEO, succeeding Rodrigo Caserta, who departs after 11 years to lead SME and channel for Microsoft.

Discovery Consulting names SAP specialist Mark Miranda to spearhead NSW mid-market growth, targeting preferred partner status by 2028.

AI use in Australian payroll soars to 77%, yet more than a third of employers still doubt they are consistently paying staff correctly.

UKG partners with HR Crowd to deliver SAP SuccessFactors-aligned workforce management for complex, highly regulated employers in ANZ.

Contact centre staff report rising morale and stronger support, yet many remain uneasy and undertrained as AI tools spread through their work.

Catholic Schools Parramatta Diocese shortlisted for SAP Best Tech award after modern HR overhaul replacing decades-old payroll system.