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Workforce Technology Stories - Page 2

Australian Stories

Workforce Technology stories

Australian customer service still leans on phone calls
Digital Transformation

Australian customer service still leans on phone calls

Longer waits and higher costs are weighing on Australian contact centres as most customer queries still arrive by phone, research shows.

By Sean Mitchell • 4 min read • Last week
Icana.AI CallCoach lifts Finance One compliance checks
Data Protection

Icana.AI CallCoach lifts Finance One compliance checks

Full-call analysis has lifted Finance One's compliance and coaching performance, after the lender reviewed more than 300,000 customer calls.

By Karen Joy Bacudo • 3 min read • Last week
HeadFirst unites Australian sales, talent & service
Risk & Compliance

HeadFirst unites Australian sales, talent & service

The overhaul is meant to help the workforce group tackle skills shortages, tighter regulation and rising AI use in Australia.

By Mark Tarre • 3 min read • Last month

Global Stories

Workforce Technology stories

Bridgit launches AI agents for construction planning
Software-as-a-Service

Bridgit launches AI agents for construction planning

Construction planners can now automate team building and scheduling as Bridgit adds agents and live data links amid labour shortages.

By Mark Tarre • 4 min read • Last week
Malt names finance & product chiefs as users top 1m
Software-as-a-Service

Malt names finance & product chiefs as users top 1m

The freelance platform's international expansion is being backed by fresh finance and product leadership as it passes 1m registered experts.

By Sofiah Nichole Salivio • 4 min read • Last week
Primion partners Iveda to expand AI video analytics
Software-as-a-Service

Primion partners Iveda to expand AI video analytics

European security customers will be able to add AI video analysis to existing cameras, cutting disruption and helping link access logs with footage.

By Mark Tarre • 4 min read • Last week
Why a traditional LMS falls flat for the frontline
Software-as-a-Service

Why a traditional LMS falls flat for the frontline

On the shop floor, course completions can mask gaps in safety, compliance and productivity, leaving managers with a false sense of readiness.

By Andy Nicholas • 8 min read • Last week
Okta data shows enterprises using multiple AI platforms
Hybrid Cloud

Okta data shows enterprises using multiple AI platforms

Enterprises are spreading AI use across several platforms, heightening identity and access risks as agents gain broader system access.

By Mark Tarre • 4 min read • Last month
Netchex launches AI HR teammates for deskless workers
Software-as-a-Service

Netchex launches AI HR teammates for deskless workers

Frontline employers could cut payroll errors and admin time as the early access rollout targets hotels, clinics and other deskless workplaces.

By Sofiah Nichole Salivio • 4 min read • Last month

Stories from Other Regions

Workforce Technology stories

Shoppers say stores lag AI-speed expectations in survey
Customer Experience

Shoppers say stores lag AI-speed expectations in survey

Younger shoppers are driving concern that physical stores cannot match the real-time service and stock management now expected online.

By Joseph Gabriel Lagonsin • 3 min read • Last week
Access buys Talent Funnel to boost hospitality hiring
Software-as-a-Service

Access buys Talent Funnel to boost hospitality hiring

The deal expands Access Hospitality's recruitment software as hospitality employers face labour shortages, turnover and seasonal hiring swings.

By Joseph Gabriel Lagonsin • 4 min read • Last week
IFS posts 25% ARR growth as industrial AI demand rises
Software-as-a-Service

IFS posts 25% ARR growth as industrial AI demand rises

Industrial software buyers are shifting AI budgets into day-to-day operations, helping IFS lift annual recurring revenue 25% in H1 2026.

By Karen Joy Bacudo • 3 min read • Last week
de Novo wins Cardiff council systems overhaul deal
Data Analytics

de Novo wins Cardiff council systems overhaul deal

The overhaul will replace systems used by 15,000 staff and add STEM events for up to 2,500 children across Cardiff.

By Sofiah Nichole Salivio • 4 min read • Last week
OneAdvanced ties up with Clarus in warehouse software push
Software-as-a-Service

OneAdvanced ties up with Clarus in warehouse software push

The tie-up aims to cut data silos and manual reconciliation for logistics firms under pressure to link warehouse, finance and workforce systems.

By Mark Tarre • 3 min read • Last week
UK IT firms eye defence growth as confidence rises
Supply Chain

UK IT firms eye defence growth as confidence rises

A Barclays survey found 62 per cent of IT and telecoms firms expect more defence work, but skills and funding gaps still hinder growth.

By Karen Joy Bacudo • 4 min read • Last month
Camino cuts labour costs with Tenzo platform in London
Data Analytics

Camino cuts labour costs with Tenzo platform in London

The restaurant group says Tenzo's data tools have saved hundreds of thousands of pounds while keeping guest satisfaction steady across five sites.

By Karen Joy Bacudo • 4 min read • Last month
TLI Group adopts ArcGIS for Irish infrastructure work
Digital Transformation

TLI Group adopts ArcGIS for Irish infrastructure work

Real-time mapping is now helping TLI Group cut manual reporting and improve safety on broadband, power and renewables projects across Ireland.

By Sean Mitchell • 4 min read • Last month