ChannelLife Australia - Industry insider news for technology resellers
Australia

Service management Stories - Page 16

Global Stories

Service management stories

SonicWall rolls out AI chat & tools for self-service
Firewalls

SonicWall rolls out AI chat & tools for self-service

SonicWall launches AI chat, unified search and tutorials to speed self-service support while keeping traditional help channels in place.

By Sean Mitchell • 4 min read • Mon, 15th Dec 2025
HCLSoftware unveils BigFix SRO model with Agentic AI
Software-as-a-Service

HCLSoftware unveils BigFix SRO model with Agentic AI

HCLSoftware has introduced a BigFix Secure Resilient Operations model with Agentic AI to unify IT and security on a single cloud-native platform.

By Sean Mitchell • 5 min read • Fri, 12th Dec 2025
Keeper links identity security alerts into ServiceNow
Privileged Access Management

Keeper links identity security alerts into ServiceNow

Keeper links its identity and privileged access alerts into ServiceNow, giving security teams real-time, centralised incident response.

By Catherine Knowles • 5 min read • Fri, 12th Dec 2025
Accenture & Snowflake launch joint AI data unit
Data Analytics

Accenture & Snowflake launch joint AI data unit

Accenture and Snowflake form a 5,000-strong AI data unit for enterprises, with Caterpillar among early clients and a new global CoE planned.

By Sean Mitchell • 4 min read • Fri, 12th Dec 2025
AI-led workplaces twice as likely to beat revenue goals
Digital Transformation

AI-led workplaces twice as likely to beat revenue goals

Firms that embed AI in digital workplace tools are twice as likely to beat revenue goals, as gaps widen with slower-moving rivals.

By Melania Watson • 4 min read • Wed, 10th Dec 2025
Expereo to manage Kingspan Light, Air + Water network
Unified Communications

Expereo to manage Kingspan Light, Air + Water network

Expereo wins global deal to unify Kingspan Light, Air + Water's network across 100 sites, replacing fragmented local connectivity setups.

By Melania Watson • 3 min read • Wed, 10th Dec 2025
Radiant Logic unveils AI-driven platform for advanced identity security
Unified Communications

Radiant Logic unveils AI-driven platform for advanced identity security

Radiant Logic launches AI-driven RadiantOne platform update, enhancing identity security with real-time remediation and continuous risk monitoring across systems.

By Catherine Knowles • 3 min read • Fri, 5th Dec 2025
Atlassian cloud apps now available on AWS Marketplace globally
Digital Transformation

Atlassian cloud apps now available on AWS Marketplace globally

Atlassian's cloud apps, including Jira and Confluence, are now globally available on AWS Marketplace, streamlining enterprise procurement across 150+ countries.

By Melania Watson • 4 min read • Thu, 4th Dec 2025
The operational backbone of modern organisations is being reimagine
Customer Relationship Management

The operational backbone of modern organisations is being reimagine

AI is evolving beyond ERP and CRM tools to become the operational backbone, integrating systems and automating workflows across organisations by 2026.

By Vab Mittal • 5 min read • Mon, 24th Nov 2025
OpenText adds AI Data Platform to unify secure enterprise data
Hybrid Cloud

OpenText adds AI Data Platform to unify secure enterprise data

OpenText has launched the AI Data Platform to securely unify and manage enterprise data, enhancing AI accuracy and integration across industries.

By Jake MacAndrew • 3 min read • Thu, 20th Nov 2025
monday.com tops Gartner report for vision & execution in 2025
Customer Relationship Management

monday.com tops Gartner report for vision & execution in 2025

monday.com leads the 2025 Gartner Magic Quadrant for Collaborative Work Management, topping both vision and execution for the first time.

By Melania Watson • 3 min read • Wed, 19th Nov 2025
Freshworks grows AI revenue & launches non-IT service solution
Digital Transformation

Freshworks grows AI revenue & launches non-IT service solution

Freshworks boosts AI revenue with a 15% rise in quarterly revenue and launches Freshservice for Business Teams, expanding beyond IT departments.

By Melvin Hipolito • 4 min read • Fri, 7th Nov 2025

Stories from Other Regions

Service management stories

CGI & Freshworks partner to deliver AI service tools in UK
EduTech

CGI & Freshworks partner to deliver AI service tools in UK

CGI and Freshworks partner to provide AI-driven service tools targeting UK mid-market and public sectors, focusing initially on education and policing.

By Sean Mitchell • 3 min read • Fri, 5th Dec 2025
Orient Technologies opens Turbe centre with AI-powered SOC & NOC
Security Information and Event Management

Orient Technologies opens Turbe centre with AI-powered SOC & NOC

Orient Technologies has launched a new Turbe centre in Navi Mumbai, featuring AI-powered SOC and NOC to enhance 24/7 IT monitoring and cybersecurity services.

By Kaleah Salmon • 2 min read • Thu, 4th Dec 2025
Westcon-Comstor expands NZ portfolio with Ivanti agreement
Firewalls

Westcon-Comstor expands NZ portfolio with Ivanti agreement

Westcon-Comstor has partnered with Ivanti to distribute its IT and security software across New Zealand, enhancing offerings for local channel partners.

By Sean Mitchell • 2 min read • Wed, 3rd Dec 2025
Freshworks launches standalone platform to boost business teams
Unified Communications

Freshworks launches standalone platform to boost business teams

Freshworks unveils Freshservice for Business Teams as a standalone platform, enabling HR, Finance and Legal to independently manage internal workflows.

By Sean Mitchell • 3 min read • Mon, 1st Dec 2025
Allett Mowers streamlines operations with new cloud ERP system
Document Management

Allett Mowers streamlines operations with new cloud ERP system

Allett Mowers has adopted Infor CloudSuite Industrial cloud ERP, cutting order lead times from 12 to four weeks while boosting productivity and customer service.

By Melvin Hipolito • 4 min read • Wed, 19th Nov 2025
Deskpro launches private AI help desk for regulated industries
Public Cloud

Deskpro launches private AI help desk for regulated industries

Deskpro unveils AI help desk tailored for regulated sectors, enabling on-premise deployment to meet strict data sovereignty and compliance needs.

By Sean Mitchell • 3 min read • Wed, 19th Nov 2025