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Australian Stories

Service management stories

Devoli appoints Kent Plummer as Australia Channel Manager
Network Infrastructure

Devoli appoints Kent Plummer as Australia Channel Manager

The hire gives Australian managed service providers local support as Devoli intensifies its push to win channel business across the Tasman.

By Mark Tarre • 3 min read • Last week

Global Stories

Service management stories

Infosys expands Metsä Group IT deal with an AI focus
Manufacturing

Infosys expands Metsä Group IT deal with an AI focus

The multi-year overhaul should cut costs and improve issue resolution as Metsä Group consolidates global IT services under one partner.

By Sofiah Nichole Salivio • 4 min read • 2 days ago
Rimini Street launches AI governance service for firms
Digital Transformation

Rimini Street launches AI governance service for firms

The service targets firms struggling to monitor autonomous AI agents, as enterprises face wider security, compliance and cost risks.

By Joseph Gabriel Lagonsin • 4 min read • 4 days ago
Rimini Street launches AI governance service for firms
Digital Transformation

Rimini Street launches AI governance service for firms

The service targets firms struggling to control AI agents as they move from pilots into production and face growing security and compliance risks.

By Joseph Gabriel Lagonsin • 4 min read • Last week
Intune satisfaction rises as IT teams battle manual work
Digital Transformation

Intune satisfaction rises as IT teams battle manual work

Despite high satisfaction, most IT teams still spend six to 15 hours a week on manual Intune tasks, survey findings show.

By Sean Mitchell • 4 min read • Last week
Bolt-on AI is the new lipstick on a pig; the pig is still running your enterprise
Software-as-a-Service

Bolt-on AI is the new lipstick on a pig; the pig is still running your enterprise

Enterprises risk wasting money on AI add-ons that change interfaces, not the legacy systems still limiting speed, autonomy and outcomes.

By Anurag Gurtu • 5 min read • Last week
Acronis launches AI tools for managed service providers
Software-as-a-Service

Acronis launches AI tools for managed service providers

Managed service providers are being given one environment for automation and ticket handling as Acronis seeks to reduce manual workloads and boost margins.

By Sofiah Nichole Salivio • 5 min read • Last week
AI is everywhere, but where's the return?
Manufacturing

AI is everywhere, but where's the return?

Businesses are under pressure to show AI payback as 81 per cent of Australian staff lose time each month to dysfunctional IT.

By Tristan Ohlenrott • 4 min read • Last week
Fergus launches capital for trade businesses with Stripe
Software-as-a-Service

Fergus launches capital for trade businesses with Stripe

Funding tied to sales could ease cash flow for Australian tradies, with offers based on payment activity through Fergus Pay.

By Joseph Gabriel Lagonsin • 4 min read • Last week
TrustedTech joins Microsoft's Unified for Partners programme
Digital Transformation

TrustedTech joins Microsoft's Unified for Partners programme

Early access to Microsoft's new support model could improve response times for TrustedTech customers as the partner programme rolls out globally.

By Sofiah Nichole Salivio • 4 min read • Last week
Dynatrace adds AI agents for governed IT operations
Software-as-a-Service

Dynatrace adds AI agents for governed IT operations

Governance controls aim to curb AI misfires as Dynatrace moves from observability to automated incident triage and remediation.

By Joseph Gabriel Lagonsin • 4 min read • Last week
IT leaders prioritise AI over infrastructure as code
DevOps

IT leaders prioritise AI over infrastructure as code

Most firms still depend on manual endpoint workflows, even as they plan to step up AI spending and struggle with slow patching and poor visibility.

By Joseph Gabriel Lagonsin • 4 min read • Last week

Stories from Other Regions

Service management stories

SHI joins Tokenomics Foundation as Founding Member
Digital Transformation

SHI joins Tokenomics Foundation as Founding Member

The move gives businesses a new framework to measure AI spending, value and governance as token-based costs become harder to predict.

By Sofiah Nichole Salivio • 4 min read • Yesterday
Avatier launches AI identity platform with pay-per-action
Software-as-a-Service

Avatier launches AI identity platform with pay-per-action

Enterprises can now avoid upfront licensing as charges shift to verified identity tasks, with a healthcare provider already piloting the system.

By Sean Mitchell • 4 min read • Yesterday
Cello buys GKC Consulting to boost digital resilience
Data Analytics

Cello buys GKC Consulting to boost digital resilience

Customers will get fewer handovers during outages as Cello folds GKC Consulting's observability expertise into its network operations business.

By Sean Mitchell • 4 min read • 3 days ago
SnapLogic expands SnapGPT across integration lifecycle
Software-as-a-Service

SnapLogic expands SnapGPT across integration lifecycle

Enterprise teams can now use natural language to plan, build and troubleshoot integrations as SnapLogic widens SnapGPT across its platform.

By Mark Tarre • 4 min read • Last week
IFS posts 25% ARR growth as industrial AI demand rises
Software-as-a-Service

IFS posts 25% ARR growth as industrial AI demand rises

Industrial software buyers are shifting AI budgets into day-to-day operations, helping IFS lift annual recurring revenue 25% in H1 2026.

By Karen Joy Bacudo • 3 min read • Last week