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Australian Stories

Qualtrics stories

Australian consumers distrust AI in customer services
Customer Experience

Australian consumers distrust AI in customer services

A new report reveals that 86% of Australian consumers mistrust local firms' use of AI, leading to decreased comfort with AI services in the past year.

By Imee Dequito • 3 min read • Mon, 28th Oct 2024
Chaos, trust issues and AI gaps impact employee wellbeing in AU
Human Capital Management

Chaos, trust issues and AI gaps impact employee wellbeing in AU

A new Qualtrics report reveals that workplace chaos and trust issues are diminishing employee wellbeing in Australia, with only 39% of young workers planning to stay long-term.

By Catherine Knowles • 3 min read • Thu, 17th Oct 2024
Perceptive partners with Qualtrics for enhanced client insights
Customer Experience

Perceptive partners with Qualtrics for enhanced client insights

Perceptive partners with Qualtrics to enhance its market research and experience management services, promising significant benefits for over 150 clients.

By Melania Watson • 2 min read • Tue, 27th Aug 2024

Global Stories

Qualtrics stories

Mark Bishof appointed new CEO of Medallia
Customer Experience

Mark Bishof appointed new CEO of Medallia

Mark Bishof has been appointed Chairman and Chief Executive Officer at Medallia, signalling a major leadership shift at the software firm backed by Thoma Bravo.

By Imee Dequito • 3 min read • Wed, 8th Jan 2025
Alex Nemeth appointed country manager for Qualtrics ANZ
Hyperscale

Alex Nemeth appointed country manager for Qualtrics ANZ

Alex Nemeth has been appointed Country Manager for Qualtrics in Australia and New Zealand, aiming to boost customer and employee experiences.

By Imee Dequito • 2 min read • Thu, 21st Nov 2024
UK firms risk GBP £4.5bn losses due to poor service
Customer Experience

UK firms risk GBP £4.5bn losses due to poor service

UK businesses could face losses of up to GBP £4.5 billion during the holiday season due to inadequate customer service, new research by Qualtrics reveals.

By Sean Mitchell • 3 min read • Wed, 20th Nov 2024
AI-driven personas to lead market research data by 2025
Data Analytics

AI-driven personas to lead market research data by 2025

A new report by Qualtrics reveals that AI-generated synthetic personas could account for over half of market research data collection by 2025.

By Imee Dequito • 3 min read • Wed, 23rd Oct 2024
Bain, Kantar, and Qualtrics launch global standards for CX
Customer Experience

Bain, Kantar, and Qualtrics launch global standards for CX

Bain, Kantar, and Qualtrics unveil updated Global Standards for Customer Experience following extensive consultation, aiming to enhance CX across industries.

By Sean Mitchell • 3 min read • Tue, 8th Oct 2024
Lumen & Qualtrics revamp customer experience, boost NPS by 17 pts
Customer Experience

Lumen & Qualtrics revamp customer experience, boost NPS by 17 pts

Lumen partners with Qualtrics to boost customer and employee experiences using real-time insights and AI, reporting a 17-point surge in their Net Promoter Score.

By Imee Dequito • 3 min read • Wed, 2nd Oct 2024
Flight Centre adopts Qualtrics AI to boost customer experience
Customer Experience

Flight Centre adopts Qualtrics AI to boost customer experience

Flight Centre enhances service with AI-driven programme from Qualtrics, leveraging analytics into actionable insights and to improve travel experiences.

By Melania Watson • 3 min read • Tue, 28th May 2024
Qualtrics expands AI offerings in global partnership solutions
Hyperscale

Qualtrics expands AI offerings in global partnership solutions

Qualtrics unveils AI advancements through global partnerships, bolstering the offerings within its $500m AI initiative with firms such as AWS, Bain, and Deloitte.

By Imee Dequito • 3 min read • Fri, 3rd May 2024
Qualtrics and Bain & Company boost partnership to enhance customer experience
Customer Experience

Qualtrics and Bain & Company boost partnership to enhance customer experience

Qualtrics and Bain & Company are to broaden their partnership to spur customer experience innovation, merging Qualtrics' AI tech with Bain's customer experience methods for faster, cost-effective improvements.

By Catherine Knowles • 3 min read • Fri, 3rd May 2024
Qualtrics introduces AI capabilities to enhance CX and EX
Customer Experience

Qualtrics introduces AI capabilities to enhance CX and EX

Qualtrics unveils AI features, leveraging its substantial human sentiment database to improve customer and employee management.

By Tom Raynel • 2 min read • Thu, 2nd May 2024

Stories from Other Regions

Qualtrics stories

Kiwis sceptical of AI in local businesses, reports Qualtrics
Customer Experience

Kiwis sceptical of AI in local businesses, reports Qualtrics

Qualtrics' 2025 report reveals that 80% of New Zealand consumers distrust local companies' use of AI, marking a significant decline in comfort with the technology.

By Imee Dequito • 3 min read • Mon, 28th Oct 2024
Singapore workers face trust issues but lead in AI training
Human Capital Management

Singapore workers face trust issues but lead in AI training

Qualtrics' 2025 report reveals workplace chaos and low employee trust in leadership in Singapore, amid growing adaptation to AI technologies.

By Shannon Williams • 3 min read • Tue, 22nd Oct 2024
Singapore employees experience challenges & AI advances
Human Capital Management

Singapore employees experience challenges & AI advances

Qualtrics' 2025 report reveals insights on enhancing employee experiences in Singapore, addressing challenges and highlighting the importance of workplace culture.

By Shannon Williams • 3 min read • Fri, 18th Oct 2024
New Zealand workplaces face challenges in employee trust
Human Capital Management

New Zealand workplaces face challenges in employee trust

Qualtrics' latest Employee Experience Trends report reveals that New Zealand workers are struggling with chaotic work environments and low leadership trust.

By Catherine Knowles • 4 min read • Thu, 17th Oct 2024