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Australian Stories

Qualtrics stories

Qualtrics study reveals just 7% of Aussie execs want to lead in AI use for CX
Customer Experience

Qualtrics study reveals just 7% of Aussie execs want to lead in AI use for CX

Only 7% of Australian executives aim to lead in AI adoption for customer experience, risking falling behind in a $2 trillion AUD market, says Qualtrics.

By Melania Watson • 3 min read • Wed, 28th May 2025

Global Stories

Qualtrics stories

Qualtrics bolsters AI leadership team & pledges USD $500 million
Data Protection

Qualtrics bolsters AI leadership team & pledges USD $500 million

Qualtrics appoints AI veterans and pledges USD $500 million to advance purpose-built AI for transforming customer and employee experience management.

By Melvin Hipolito • 4 min read • Wed, 5th Nov 2025
Raen Lim appointed Managing Director for Asia Pacific & Japan
Data Analytics

Raen Lim appointed Managing Director for Asia Pacific & Japan

Qualtrics appoints Raen Lim as Managing Director for Asia Pacific and Japan to drive growth and AI adoption across the region's diverse markets.

By Melvin Hipolito • 3 min read • Tue, 21st Oct 2025
Qualtrics & Stanford boost patient care with new AI agents
Data Analytics

Qualtrics & Stanford boost patient care with new AI agents

Qualtrics and Stanford Health Care develop AI agents to ease admin and boost patient access, care coordination, and engagement in healthcare delivery.

By Melania Watson • 4 min read • Tue, 19th Aug 2025
Qualtrics & PureSpectrum expand partnership for AI market insights
Software-as-a-Service

Qualtrics & PureSpectrum expand partnership for AI market insights

Qualtrics and PureSpectrum expand their partnership to deliver AI-driven synthetic market insights, cutting research time to minutes and halving costs by 2025.

By Shannon Williams • 3 min read • Fri, 8th Aug 2025
Qualtrics & PureSpectrum join forces to enhance synthetic research
EduTech

Qualtrics & PureSpectrum join forces to enhance synthetic research

Qualtrics and PureSpectrum partner to enhance synthetic research, slashing costs and speeding insights for market researchers worldwide.

By Catherine Knowles • 3 min read • Thu, 7th Aug 2025
Qualtrics & PureSpectrum partner to speed up synthetic research
Artificial Intelligence

Qualtrics & PureSpectrum partner to speed up synthetic research

Qualtrics and PureSpectrum join forces to slash synthetic research costs by 50%, offering faster, more accurate market insights with AI-enhanced data.

By Melania Watson • 3 min read • Wed, 6th Aug 2025
Qualtrics unveils refreshed Partner Programme & tiered tracks
Customer Experience

Qualtrics unveils refreshed Partner Programme & tiered tracks

Qualtrics has refreshed its Partner Programme with new tiered tracks to boost global partner growth and enhance experience management capabilities.

By Shannon Williams • 3 min read • Tue, 29th Jul 2025
Qualtrics doubles down on global partner community to accelerate shared growth
Digital Transformation

Qualtrics doubles down on global partner community to accelerate shared growth

Qualtrics enhances its global Partner Network to boost experience management, offering new tracks, tiers, and investment to accelerate shared growth and customer impact.

By Sean Holcombe • 6 min read • Wed, 16th Jul 2025
Agentic AI must enhance human connections, Qualtrics chief urges
Customer Relationship Management

Agentic AI must enhance human connections, Qualtrics chief urges

Qualtrics president Brad Anderson urges firms to harness agentic AI to enhance genuine human connections in customer and employee experiences or risk falling behind.

By Melania Watson • 5 min read • Thu, 29th May 2025

Stories from Other Regions

Qualtrics stories

Singapore consumers trust AI, but privacy concerns still linger
Customer Experience

Singapore consumers trust AI, but privacy concerns still linger

Singapore consumers are optimistic about AI's benefits but remain concerned about privacy and prefer human interaction in customer service.

By Melania Watson • 4 min read • Thu, 9th Oct 2025
Kiwis lose trust in AI as preference for human service prevails
Customer Experience

Kiwis lose trust in AI as preference for human service prevails

Only 18% of New Zealanders trust companies' use of AI, with 62% fearing it limits human contact, impacting spending and loyalty in customer service.

By Melania Watson • 4 min read • Wed, 8th Oct 2025
Qualtrics appoints ROI·DNA to drive global digital campaigns
Customer Experience

Qualtrics appoints ROI·DNA to drive global digital campaigns

Qualtrics has appointed ROI·DNA as its global digital advertising partner to enhance paid media campaigns with AI-driven strategies across key markets.

By Melvin Hipolito • 3 min read • Thu, 25th Sep 2025
Triple Point backs Pelican Capital's investment in Capacitas
Investment

Triple Point backs Pelican Capital's investment in Capacitas

Triple Point's Private Credit team has backed Pelican Capital's investment in cloud optimisation firm Capacitas via a senior loan, enabling growth plans.

By Kaleah Salmon • 3 min read • Thu, 7th Aug 2025
Singapore Airlines taps Qualtrics' AI to boost customer insight
Data Analytics

Singapore Airlines taps Qualtrics' AI to boost customer insight

Singapore Airlines partners with Qualtrics, using AI-driven analytics to enhance customer insights and improve service over a three-year collaboration.

By Shannon Williams • 3 min read • Fri, 25th Jul 2025
Singapore Airlines taps Qualtrics & AI to enhance customer insights
Data Analytics

Singapore Airlines taps Qualtrics & AI to enhance customer insights

Singapore Airlines partners with Qualtrics in a three-year deal to harness AI and data analytics for deeper insight into customer feedback and improved service.

By Melvin Hipolito • 3 min read • Tue, 22nd Jul 2025
UK executives see AI as key, but only 16% feel ready to lead
Digital Transformation

UK executives see AI as key, but only 16% feel ready to lead

While 92% of UK executives see AI's industry impact, only 16% feel ready to lead its adoption, risking their firm's competitive edge.

By Shannon Williams • 3 min read • Thu, 29th May 2025