ChannelLife Australia - Industry insider news for technology resellers

Qualtrics stories - Page 3

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Qualtrics launches new tools to help companies create quality CX programs
Tue, 27th Jun 2017
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crm
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cx
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martech
Qualtrics has enhanced its customer experience management platform to help companies improve their CX programs and drive customer satisfaction.
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Misunderstanding millennials: why businesses need to understand what drives this lucrative market
Tue, 30th May 2017
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qualtrics
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study
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digital marketing
New study dispels myths about millennials, underscoring the need for businesses to grasp their true preferences and habits for market success.
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Qualtrics: Why customer experience management matters
Mon, 1st May 2017
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crm
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cx
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martech
Employees drive experience: Many organisations forget about the impact employee engagement has on the customer experience.
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Qualtrics: Amp up experience management & retain customers
Wed, 26th Apr 2017
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crm
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cx
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martech
Today you must craft your product and pricing long before your customers experience it and if your market is changing, you can’t be the last to know.
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Act fast and make it easy: Getting the most out of feedback for travel organisations
Thu, 20th Apr 2017
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crm
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cx
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martech
A significant proportion of holidaymakers in Australia and New Zealand believe their feedback never reaches anyone who can make a difference.
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Qualtrics attributes rapid growth in JAPAC to market demand
Mon, 5th Dec 2016
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asia pacific
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qualtrics
Qualtrics' JAPAC surge driven by soaring market demand, tripling its customer base amid rapid regional expansion and innovation.
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How do millennials perceive women in leadership?
Thu, 10th Nov 2016
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dei
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qualtrics
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millennials
It's interesting to see that men who say both sexes aren’t equally effective leaders are more than 3x more likely to say men make the better leaders.
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The six steps to discovering the X factors in the employee experience
Thu, 20th Oct 2016
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digital engagement
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qualtrics
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candidates
Collecting feedback from employees at every stage of their interaction with the business can show the employee experience.
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How to get your execs and staff to embrace customer-centric cultures
Mon, 29th Aug 2016
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crm
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cx
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martech
Customer-centric cultures are the key to competitive advantage, revenue and great experiences, that's what Qualtrics has found.
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The key to success for financial services organisations
Wed, 17th Aug 2016
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fintech
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qualtrics
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banking industry
Research shows that Australian and New Zealand banks need to focus on customer experience and employee engagement for growth.
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Six tips for developing successful voice of customer programs
Mon, 15th Aug 2016
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crm
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cx
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martech
Customer experience will be more important than price and product as key brand differentiators, according to a report by Walker Information.
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Employee engagement surveys crucial to organisational change
Wed, 6th Jul 2016
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qualtrics
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employment
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performance management
Employee engagement surveys are one of the crucial drivers in delivering and enhancing employee engagement programs, according to Qualtrics.
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The best customer feedback channels - and how to pick them
Tue, 28th Jun 2016
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crm
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cx
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martech
Choosing the right customer feedback channel is crucial for the success of Voice of Customer programmes, says Qualtrics.
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Aussie Govt should make better use of survey data
Tue, 28th Jun 2016
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big data
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data analytics
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bi
The Government could do well to make better use of survey data from the public in order to gain a better understanding of people’s needs and wants.
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Kiwis unproductive, unfriendly and don’t care about work attire
Tue, 21st Jun 2016
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management
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productivity
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qualtrics
Kiwi aren’t so keen on socialising with coworkers, don’t regard formal dress for work important & are slightly less productive than global averages.
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Employee engagement the secret to business success
Fri, 3rd Jun 2016
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bi
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big data
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data analytics
Investing in employee engagement is crucial for success, says survey by Qualtrics. Regular pulse surveys are key.
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Integrating customer experience + employee engagement programs crucial
Tue, 17th May 2016
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crm
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cx
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martech
Blending employee and client feedback boosts satisfaction, Qualtrics reveals, urging companies to adopt a united approach for loyalty.
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How to get a slice of the millennial money pie
Fri, 22nd Apr 2016
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qualtrics
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millennials
Industry experts predict millennial consumers will spend $200 billion a year by 2017. Here are five key strategies for marketing to this group.
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Business rushing CX programs, says Qualtrics
Tue, 19th Apr 2016
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crm
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cx
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martech
Qualtrics warns businesses are hastily launching CX initiatives without strategic alignment for true customer-centric cultures.
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Qualtrics and iModerate partner to deliver more data insight
Thu, 14th Apr 2016
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qualtrics
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imoderate
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ndi
Qualtrics has entered into a partnership with insights firm iModerate in a move the hopes to deliver better data insights to organisations.
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More organisations adopting 360-degree assessment reviews
Wed, 13th Apr 2016
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qualtrics
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communication
Preparing employees for 360-degree assessment is vital, says Qualtrics. It recommends six ways to do this effectively.
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Aussies in it for the money
Tue, 22nd Mar 2016
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management
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productivity
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qualtrics
A new survey has found salary as the top consideration for Australians when looking for work. Interestingly, Aussies are also the least productive.
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Have you heard? Customer experience is where it's at
Tue, 22nd Mar 2016
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crm
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cx
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martech
Companies must champion customer experience to prevail, says Qualtrics MD Bill McMurray, outlining a vital six-step strategy for success.
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Data analytics, mobility and cloud accelerating business decisions
Wed, 2nd Mar 2016
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cloud services
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bi
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big data
The evolution of mobility, data analytics and cloud computing is revolutionizing market research, says Qualtrics.