Freshworks Stories - Page 4

Australian Stories

Freshworks stories

AI boosts efficiency for 67% of Australian workers

Australian workers are embracing AI, with 67% using it weekly and saving at least three hours, finds Freshworks 2024 Global AI Workplace report.

By Shannon Williams • 3 min read • Tue, 2nd Jul 2024

Digital Transformation

Village Roadshow Group strengthens customer experience using Freshworks

Village Roadshow Group sees a boost in customer satisfaction of 25% and cuts 60% of IT costs by employing Freshworks' IT service management solution.

By Sean Mitchell • 2 min read • Sun, 29th Oct 2023

Global Stories

Freshworks stories

Software-as-a-Service

Rocketlane secures USD $24 million Series B funding for CRM platform

Rocketlane has raised USD $24 million in Series B funding to enhance its AI-driven CRM platform, aiming to revolutionise client project delivery.

By Sean Mitchell • 3 min read • Wed, 17th Jul 2024

Artificial Intelligence

Freshworks report highlights strong AI adoption in APAC workplaces

Freshworks' Global AI Workplace Report reveals that 55% of employees globally are using AI tools, with 70% in APAC region using AI weekly.

By Shannon Williams • 3 min read • Wed, 10th Jul 2024

Marketing Technologies

Freshworks appoints Ian Tickle as VP for Europe expansion

Freshworks has named Ian Tickle as Senior VP and General Manager for Europe, tasking him with driving the company's expansion across the continent.

By Melania Watson • 2 min read • Thu, 4th Jul 2024

Marketing Technologies

Chargebee appoints new leaders as market reaches USD $1.5 trillion

Chargebee has named Brian Clark as President of Go-to-Market and Andrew Sherwood as SVP of Global Sales, aiming to capitalise on the booming USD $1.5 trillion subscription economy.

By Imee Dequito • 3 min read • Wed, 26th Jun 2024

Partner Programmes

Freshworks acquires Device42, enhancing IT asset management

Freshworks acquires Device42 to enhance ITAM and ITSM offerings, promising a unified platform for advanced asset discovery and application dependency mapping.

By Shannon Williams • 3 min read • Wed, 12th Jun 2024

Hyperscale

Freshworks appoints Andrew Phillips as new VP of Sales for ANZ

Freshworks appoints Andrew Phillips as the new Country Manager and VP of Sales for ANZ, aiming to enhance market presence with advanced generative AI features.

By Imee Dequito • 3 min read • Mon, 3rd Jun 2024

Partner Programmes

Freshworks appoints Ashwin Ballal as new CIO

Freshworks appoints Ashwin Ballal as new CIO, succeeding Prasad Ramakrishnan. Ballal brings over 30 years of tech expertise to drive transformative growth.

By Imee Dequito • 2 min read • Wed, 15th May 2024

Unified Communications

UK excels in customer satisfaction & IT service delivery

Freshworks report reveals generative AI impact on UK business performance, boasting of rapid customer response times and high satisfaction scores.

By Shannon Williams • 3 min read • Thu, 9th May 2024

Software-as-a-Service

Dennis Woodside takes over as Freshworks CEO from founder Girish Mathrubootham

Dennis Woodside takes the reins as CEO of Freshworks, succeeding company founder Girish Mathrubootham who becomes Executive Chairman, guiding the firm to its next chapter of global growth.

By Imee Dequito • 3 min read • Fri, 3rd May 2024

Software-as-a-Service

Freshworks names Abe Smith as Chief of Global Field Operations

SaaS giant Freshworks enlists Abe Smith, with his 25-year field sales experience from Zoom, Oracle, and Cisco, as Chief of Global Field Operations to spur its upmarket progression.

By Imee Dequito • 3 min read • Thu, 8th Feb 2024