Freshworks stories
Customers should see faster outage triage, as Freshworks folds Robusta Dev's AI incident analysis into Freshservice and FireHydrant.
It aims to cut delays and keep access approvals inside audited tickets, instead of forcing IT teams to move between separate systems.
IT teams can approve vault and privileged access requests inside Freshservice tickets, reducing handoffs and preserving audit trails.
As IT estates grow more tangled, firms risk slower fixes, siloed data and weaker AI insights unless they simplify systems first.
European customer service teams trail global AI uptake, but those already using it say it is helping them handle more enquiries with existing staff.
Support teams will soon be able to build AI workflows from plain language, as Freshworks broadens Freddy AI into email and live service-desk guidance.
Disrupted systems can quickly delay production, shipments and spare parts, exposing how tightly factory IT now underpins supply chain performance.
The tie-up could speed customer service automation for regulated sectors, with first joint deals already closed and roll-outs due in weeks.
Complexity is wiping out GBP £11.7 billion a year in wasted UK AI spending, as most IT leaders say outputs are creating daily rework.
Longer after-hours waits for IT help could ease as the new studio lets firms build no-code agents for tasks across Teams, Slack and portals.
IT teams can now track fleet-wide software gaps and route deployment tasks into Jira, Freshworks and Zapier with PDQ's latest update.
IT teams can now spot missing and vulnerable software faster as PDQ expands inventory, package management and ticketing links.
Nearly half of IT help requests now land after hours, leaving staff waiting longer for routine fixes as flexible work reshapes support demand.
The deal gives software vendors a broader route to market as AppDirect adds PartnerStack's 138,000-strong B2B partner network.
The hire signals a sharper push into overseas growth as the AI customer service software group deepens partnerships in the US and beyond.
The software maker is leaning on partners to win bigger enterprise deals, after more than 60% of annual recurring revenue came from mid-market and enterprise customers.
IT teams could spot outage risks sooner as Freshservice now continuously maps cloud, hybrid and on-premises assets and dependencies.
Financial services firms are losing 40% of AI budgets to complexity as rushed in-house builds strain teams and delay customer gains.
Southeast Asia’s B2B tech firms risk weaker long-term growth as most budgets still favour short-term lead capture over brand building.
Organisers say the two-day programme will tackle deepfake hiring, data sovereignty and the mounting risks of AI-driven cyber attacks.
