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Customer Success Stories - Page 5

Global Stories

Customer Success stories

Customer success is not support, it is stewardship
Digital Transformation

Customer success is not support, it is stewardship

Customer success must evolve from reactive support to strategic stewardship, aligning stakeholders so tech investments deliver lasting value.

By Nidhi Suresh • 3 min read • Fri, 6th Mar 2026
Ivo opens London, New York hubs amid rapid AI growth
Digital Transformation

Ivo opens London, New York hubs amid rapid AI growth

Legal AI firm Ivo opens London and New York offices and plans to triple headcount, after 600% annual recurring revenue growth.

By Sofiah Nichole Salivio • 4 min read • Fri, 6th Mar 2026
Moving the goalposts: Why the CRO role needs a rebrand
Data Analytics

Moving the goalposts: Why the CRO role needs a rebrand

Fintech must retire the heroic closer myth: today's CRO is a data-led architect of long-term, cross-functional revenue growth.

By Anna Porra • 5 min read • Thu, 5th Mar 2026
Beyond the dashboard: Why context and clarity are the future of customer experience
Digital Transformation

Beyond the dashboard: Why context and clarity are the future of customer experience

Customer experience is evolving from ticket-taking to strategic, context-rich advisory, where clear narratives turn raw data into real business value.

By Isabella Benzie • 3 min read • Wed, 4th Mar 2026
OutSystems Elevate revamps global partner rewards model
Digital Transformation

OutSystems Elevate revamps global partner rewards model

OutSystems launches Elevate partner programme, tying rewards to AI skills, customer outcomes and market impact via a new Earned Level model.

By Kaleah Salmon • 3 min read • Fri, 27th Feb 2026
Unit4 makes Success4U default model for ERPx delivery
Digital Transformation

Unit4 makes Success4U default model for ERPx delivery

Unit4 makes its Success4U subscription the default model for ERPx and ERP delivery, promising faster, more predictable SaaS rollouts.

By Sean Mitchell • 4 min read • Thu, 26th Feb 2026
Securonix promotes Ajay Biyani to lead APJ strategy
Software-as-a-Service

Securonix promotes Ajay Biyani to lead APJ strategy

Securonix has promoted Ajay Biyani to Senior Vice President for Asia Pacific and Japan, tasking him with spearheading regional growth.

By Joseph Gabriel Lagonsin • 3 min read • Thu, 26th Feb 2026
Ultimo names Philip Neal Chief Revenue Officer role
Manufacturing

Ultimo names Philip Neal Chief Revenue Officer role

Ultimo appoints Philip Neal as Chief Revenue Officer to drive global growth and AI-augmented EAM strategy across North America, EMEA and APAC.

By Sofiah Nichole Salivio • 3 min read • Tue, 24th Feb 2026

Stories from Other Regions

Customer Success stories

Women in transport tech: How diverse teams keep freight moving
Digital Transformation

Women in transport tech: How diverse teams keep freight moving

Women at MyTrucking are reshaping transport tech, blending empathy with efficiency to keep freight moving in smarter, more human ways.

By Sarah Macdonald • 3 min read • Fri, 6th Mar 2026
Women in tech: revealing diverse careers beyond code
DevOps

Women in tech: revealing diverse careers beyond code

Broadening tech career narratives beyond coding lets more women see paths that match their talents, ambitions and leadership potential.

By Beth Harwood • 4 min read • Fri, 6th Mar 2026
From listening to leading: Why the best customer strategies close the loop
Customer Experience

From listening to leading: Why the best customer strategies close the loop

In a world of inbox overload, winning customer strategies turn feedback into visible action, proving listening must lead to trust.

By Maureen Plowman • 5 min read • Fri, 6th Mar 2026
Advancing resilience and representation: Women leading the next era of technology
Disaster Recovery

Advancing resilience and representation: Women leading the next era of technology

Women leaders are reshaping resilience in tech, turning complex risk into clear strategy while pushing for inclusion and real influence.

By Melanie Lucht • 5 min read • Fri, 6th Mar 2026
How women in cyber change the conversation at board level
Digital Transformation

How women in cyber change the conversation at board level

Women in cyber are reshaping boardroom debate, turning technical noise into human-led, trusted conversations about real business risk.

By Hayley Clarke • 4 min read • Fri, 6th Mar 2026
The 80% ready rule: Why strategic discomfort is the catalyst for female leadership
Artificial Intelligence

The 80% ready rule: Why strategic discomfort is the catalyst for female leadership

Women rise faster when they stop waiting to feel 100% ready and embrace the strategic stretch of leading at just 80% readiness.

By Céline Daley • 4 min read • Thu, 5th Mar 2026
Expanding technology leadership to include client services will accelerate digital adoption
Digital Transformation

Expanding technology leadership to include client services will accelerate digital adoption

Recognising client services as tech leaders is key to driving digital adoption, managing change and turning tools into tangible value.

By Colleen Clark • 3 min read • Thu, 5th Mar 2026
CorPlan attains IBM Platinum status for Planning Analytics
Software-as-a-Service

CorPlan attains IBM Platinum status for Planning Analytics

New Zealand consultancy CorPlan has attained IBM's top-tier Platinum Partner status for Planning Analytics data and AI solutions delivery.

By Karen Joy Bacudo • 4 min read • Wed, 4th Mar 2026
Revenue analytics: How to use monetization data to drive value
Data Analytics

Revenue analytics: How to use monetization data to drive value

Technology firms are turning to revenue analytics, using real-time usage and entitlement data to sharpen pricing and unlock new growth.

By Erin Barrett • 4 min read • Wed, 4th Mar 2026
Totalmobile & Solvares merge in field service push
Software-as-a-Service

Totalmobile & Solvares merge in field service push

Totalmobile and Solvares merge to create an 800-strong field service software group serving 4,000 customers across Europe and beyond.

By Catherine Knowles • 4 min read • Fri, 27th Feb 2026