Customer Success Stories

Australian Stories

Customer Success stories

Kablamo appoints Troy Bebee to lead Google Cloud push

The consultancy is betting on rising demand for data and AI projects by adding senior Google Cloud leadership across Australia and Canada.

By Joseph Gabriel Lagonsin • 4 min read • Last month

Global Stories

Customer Success stories

Digital Transformation

Insight launches Microsoft 365 E7 rollout across workforce

The rollout gives Insight a test case for selling Microsoft's newest AI tools after a survey found most Australian firms are still only experimenting.

By Sean Mitchell • 4 min read • Last week

Software-as-a-Service

Nasuni wins sixth NorthFace award, tops G2 reports

Audited feedback has lifted Nasuni's customer-service standing, with a 98% CSAT score and top G2 placements across 15 categories.

By Sofiah Nichole Salivio • 4 min read • Last week

Software-as-a-Service

SAP appoints Verena Siow as Asia Pacific President

Asia Pacific customers will get a new regional lead as SAP doubles down on AI-linked growth across one of its biggest markets.

By Mark Tarre • 4 min read • Last week

Digital Transformation

V2 AI hires four executives as enterprise demand soars

Growing enterprise demand has prompted V2 AI to add senior leadership as it tackles rising AI spending across Australia and Asia-Pacific.

By Mark Tarre • 4 min read • Last week

Software-as-a-Service

Maestra passes 100 clients with embedded marketer model

Brands under pressure to simplify marketing operations are turning to Maestra's embedded marketer model, as annual recurring revenue nears USD $5 million.

By Regine Laguilles • 4 min read • Last month

Digital Transformation

KnowBe4 names Alex Callihan Chief Technology Officer

The promotion puts KnowBe4's product strategy under an internal engineering veteran as the company expands defences against AI-driven threats and human error.

By Mark Tarre • 3 min read • Last month

Software-as-a-Service

Genesys honours Nexon & QPC in APAC partner awards

The awards highlight how Genesys is leaning on partners to help customers turn AI pilots into wider deployments while managing governance risk.

By Sean Mitchell • 4 min read • Last month

Cloud Security

SailPoint opens platform access to technology partners

Customers should see fewer bespoke integrations as SailPoint lets partners build native applications on its Atlas foundation.

By Joseph Gabriel Lagonsin • 4 min read • Last month

Software-as-a-Service

Epicor names Rachel Barger as Chief Revenue Officer

The appointment puts sales, marketing and customer success under one executive as Epicor seeks steadier recurring revenue and wider global reach.

By Sofiah Nichole Salivio • 3 min read • Last month

Software-as-a-Service

8x8 launches Pulse conversational intelligence for customers

The early-access tool could help executives and account managers spot renewal risks and customer feedback hidden in calls, chats and emails.

By Joseph Gabriel Lagonsin • 4 min read • Last month

Security Operations Centres

Stop confusing demos with POCs - Your pipeline depends on it

Pipeline stalls when a feature demo is mistaken for a POC, wasting time and leaving buyers unsure what success looks like.

By Rajesh Agnihotri • 7 min read • Last month

Smart Cities

PSD Citywide appoints Booth & Renneker to lead growth

A strategic growth investment is helping the municipal software group expand across North America, where councils face pressure to manage ageing infrastructure.

By Karen Joy Bacudo • 3 min read • Last month

Stories from Other Regions

Customer Success stories

Data Protection

Phoenix Software completes shift to UK public sector

The move sharpens service for councils, the NHS and schools as the group splits public and private sector operations.

By Joseph Gabriel Lagonsin • 4 min read • Last week

Software-as-a-Service

Aligned raises USD $60 million in Series B funding

The funding gives the New York- and Tel Aviv-based group room to expand its AI deal workspace as buyers demand faster, simpler sales cycles.

By Joseph Gabriel Lagonsin • 5 min read • Last week

Partner Programmes

AppViewX launches global partner program for AI security

The move is aimed at helping resellers sell machine and agent identity tools as enterprises grapple with AI security and quantum-ready systems.

By Joseph Gabriel Lagonsin • 3 min read • Last week

Digital Transformation

3PL appoints Ryan Walker as Head of Customer Experience

The new role signals 3PL's push to improve service and align staff, systems and technology as competition in fulfilment intensifies.

By Sofiah Nichole Salivio • 4 min read • Last month

Software-as-a-Service

Probook raises USD $40 million for home services dispatch

Home services operators could cut back-office headcount as the New York software firm expands after backing from Andreessen Horowitz and Sequoia Capital.

By Sean Mitchell • 4 min read • Last month