Customer engagement stories - Page 14
Why a confidence-inspiring contact centre is one of your organisation's greatest assets
Fri, 15th Aug 2025
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uc
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digital transformation
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mfa
A responsive, seamless contact centre is vital for Australian firms to rebuild customer trust amid rising cyber threats, says Kore.ai's Paul Rilstone.
Xsolla launches Unity SDK to boost direct game monetisation
Fri, 15th Aug 2025
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cx
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martech
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payment technologies
Xsolla has launched a new Unity SDK to help developers monetise games directly, with cross-platform support and over 1,000 payment methods worldwide.
SquadStack.ai unveils autonomous AI agent to boost sales at scale
Fri, 15th Aug 2025
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devops
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cx
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martech
SquadStack.ai has launched a voice-first autonomous AI agent to automate sales, doubling lead connectivity and cutting acquisition costs across various industries.
monday.com expands partner programme with AI & service focus
Fri, 15th Aug 2025
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digital transformation
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cx
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martech
monday.com enhances its partner programme with new AI and Service specialisations to boost expertise, revenue streams and customer alignment globally.
InMoment launches AI tool to automate responses in APAC reviews
Thu, 14th Aug 2025
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cx
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martech
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erp
InMoment has launched AI Auto Responding in APAC, automating personalised customer review responses to ease workloads for multi-location businesses.
Five key marketing trends to shape fashion & beauty in 2025
Thu, 14th Aug 2025
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cx
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martech
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personalisation
Taboola reveals five marketing trends shaping fashion and beauty in 2025: authenticity, social commerce, inclusivity, AR, and sustainability drive consumer choices.
Smartsheet appoints Stephanie Berner as Chief Customer Officer
Thu, 14th Aug 2025
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crm
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digital transformation
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cx
Smartsheet appoints Stephanie Berner as Chief Customer Officer to enhance customer success and integrate AI across its platform for global growth.
NiCE, Salesforce deepen AI partnership for unified service
Wed, 13th Aug 2025
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crm
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uc
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cx
NiCE expands its AI partnership with Salesforce to unify customer service via deeper integration between CXone Mpower and Service Cloud platforms.
GPT-5 set to transform AI with multimodal & inclusive features
Wed, 13th Aug 2025
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digital transformation
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cx
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edge computing
OpenAI's GPT-5, a multimodal AI platform with text, image, audio and video input, aims to boost accessibility and transform customer engagement across industries.
Why AI is key to match shifting customer expectations in Retail sector
Wed, 13th Aug 2025
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digital transformation
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cx
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martech
Australian retailers must harness AI and emotional intelligence to meet fast-changing Gen Z and millennial expectations for seamless, personalised shopping.
Brands overlook 'identity resolution gap' in AI-driven customer data era - expert warns
Tue, 12th Aug 2025
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cx
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martech
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personalisation
Most brands invest in customer data unification yet overlook identity resolution, crucial for personalised AI strategies and effective retail media use.
Dr. Bronner's boosts Australian sales by 55% after Amazon refresh
Tue, 12th Aug 2025
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cx
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martech
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e-commerce
Dr. Bronner's monthly Amazon sales in Australia surged by 55% after Pattern revamped its storefront, boosting revenue and customer engagement.
Smart Communications acquires Pendula to boost AI in customer chat
Tue, 12th Aug 2025
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data analytics
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cx
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martech
Smart Communications acquires Pendula to enhance AI-driven orchestration, boosting customer engagement across SMS, email, WhatsApp, and RCS in regulated sectors.
Visa appoints Meble Tin to lead Oceania marketing from Sydney
Tue, 12th Aug 2025
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fintech
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cx
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martech
Visa has appointed Meble Tin as Head of Marketing for Oceania, leading efforts from Sydney to boost brand and client engagement across the region.
RingCentral, NiCE extend partnership to boost enterprise CX
Sat, 9th Aug 2025
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uc
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cx
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martech
RingCentral and NiCE have extended their partnership to enhance AI-driven communications and contact centre solutions for enterprises in Australia and globally.
8x8 launches The Power of You campaign to spotlight customers
Fri, 8th Aug 2025
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uc
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cx
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martech
8x8 launches The Power of You campaign, spotlighting customer achievements and experiences over product features in a human-centred approach.
Omnissa expands leadership team to drive partner led growth
Fri, 8th Aug 2025
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cx
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martech
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partner programmes
Omnissa bolsters leadership with three senior hires to accelerate partner-led growth and expand its global digital workspace market presence.
8x8 reports surge in AI-powered CX adoption & unveils new tools
Thu, 7th Aug 2025
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uc
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devops
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digital transformation
8x8 reports a 150% rise in AI-powered customer interactions and unveils new tools enhancing CX with AI-driven insights and secure payment options.
Access4 unveils Ai Amplify voice assistant for channel partners
Wed, 6th Aug 2025
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uc
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cx
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martech
Access4 has launched Ai Amplify, an AI voice assistant on its SASBOSS platform, enhancing call handling and customer engagement for channel partners.
NP Digital Australia reports record H1 2025 with AI investment
Wed, 6th Aug 2025
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data analytics
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digital transformation
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fintech
NP Digital Australia achieved a record H1 2025, onboarding eight new clients and boosting AI, analytics, and creative marketing capabilities nationwide.