“With ABBYY Mobile Web Capture, we aim to help organisations to deliver a smooth customer experience, boost profits and differentiate on the market.”More

“Today, CX technology has the power to secure, enhance and stimulate a brand’s relationship with a consumer – but it should not define, nor limit them.”More

Australian distributors have nothing to fear in the Amazon economy - they simply need to understand the value they can offer and put modern tools.More

Plexure has developed an intelligent technology platform that powers mobile marketing.More

Survey of global customer engagement leaders finds businesses not actively investing in AI are falling behind.More

“Brands must think like their customers, understand their point of view, and turn that into an experience that will resonate with them."More

“Locally, consumers are becoming more open to engaging in services and offerings that are hyper-personalised."More

More than half of Australians said organisations acknowledged feedback but failed to act on it, having an adverse effect on loyalty, Qualtrics says. More

This includes embedding Google’s machine learning within conversation services for the contact centre, enabling integration of AI capabilities.More

Forrester analysed the 12 most significant RTIM providers against 33 key criteria and gave Pega top scores in current offering and strategy categories.More

The new Check PointS partner programme directly rewards solution providers for activities that deepen customer relationships such as C-suite meetings.More

Digital technologies and growing customer expectations mean service leaders must get the digital experience right, according to Gartner.More

RingCentral announced that it has entered into a definitive agreement to acquire Connect First.More

Retailers have historically struggled with access to customer data—perhaps the most valuable, untapped resource in businesses today. More

An Auckland AI firm renowned for its work creating ‘digital humans’ is now unleashing its creativity to the wider market.More

Gartner research shows that as the need for beyond-edge customer engagement rises, infrastructure service providers need to follow suit.More

"As the world has become more hyper-personalised, thanks to digitalisation, it is clear that businesses should be honing into the deeper aspects of successful consumer services."More

The partnership with Premier Technologies gives VExpress resellers access the Premier Contact Point offering for customer engagement.More

In Frost & Sullivan’s APAC contact centre app report, Verint led all vendors, ranking top among 40 companies included in the analysis. More

Gartner’s research has shown that three of the most common pieces of advice on customer experience could actually be holding back your RoI.More

"It starts with understanding what drives your existing customers."More

You’ve done the digital transformation project. Now what? Many organisations are shifting their mode of operation.More

"While virtual technologies and messaging platforms are capable of helping customers with pre-approved or pre-programmed solutions to specific problems, they are still incapable of solving more complex issues."More

The reality for most organisations is that they don’t have a complete understanding of the mobile needs and expectations of customers.More