Customer engagement stories - Page 39

Patrons of Macquarie Telecom were treated to amazing views of Sydney Harbour, wining and dining 50 feet above ground at the rocks.

Human-like chatbots, still in need of refinement, could soon transform shopping with smarter, emotionally aware interactions, says GlobalData.

A new survey has revealed a clear connection between customer experience and technology adoption - but human capital is still very important.

The company says with more businesses providing Wi-Fi to customers and guests, it's essential to have adequate troubleshooting capabilities.

The company says the solution provides a suite of website and in-product engagement capabilities, which help businesses capture more leads.

Hills harnesses Cognizant's prowess for sweeping digital overhaul, aiming to sharpen customer engagement and streamline operations.

Pitney Bowes and Tech Mahindra have teamed up to target 'untapped opportunities' in location analytics and customer engagement solutions locally.

As resellers grapple with a painful change in business models, Gartner's Neil McMurchy offers some insight on the way forward.

Hewlett Packard Enterprise and its partners headed to Uluru for its 2016 Sales Academy for partners, with training and plenty of fun to be had.

Intractive Intelligence's new channel boss, Shayne Taylor, will be pushing the partner opportunities of PureCloud Engage.

Digital is becoming an increasingly important and strategic element of business but it is yet to be fully embraced or understood.

Juniper Networks has hired former Polycom executive Hansjoerg Wagner as new senior vice president for the Asia-Pacific region, based in Singapore.

In a strategic double move, Cisco appoints Ken Boal as ANZ MD and Richard Kitts as VP of Services for APJC, both effective immediately.

Cloud-based software provider receives $60m to drive customer service revolution, accelerate technology innovation and continue global expansion.

Sitecore launches a game-changing customer engagement solution, revolutionising email campaigns with in-depth tracking and personalisation.

Redefining selling as helping rather than persuading could revolutionise your tech sales approach, sparking genuine client conversations.

Ignoring non-spending customers now could cost businesses heavily in the future, as relationships fostered during tough times dictate future spending.

Many companies are struggling to adapt their business to serve a new wave of consumers from the millennial generation.