Customer engagement stories - Page 3
Changing customer loyalty landscape: Here's what retail leaders need to know
Last month
#
data analytics
#
cx
#
martech
Retail leaders are racing to turn data, AI and retail media into performance engines, reshaping how customer loyalty will work by 2026.
Singulr AI expands Richard Bird role to steer agentic risk
Last month
#
data protection
#
digital transformation
#
cx
Singulr AI hands Richard Bird an expanded CSO2 brief to fuse security and strategy as enterprises confront rising agentic AI risk.
Inside Wialon's Partner Challenge: How telematics went off road at Dakar Rally
Last month
#
uc
#
digital transformation
#
cx
Wialon took 12 top partners from 12 countries off road at the Dakar Rally, turning desert telematics into a high-stakes team challenge.
Okta unveils security blueprint for enterprise AI agents
Last month
#
saas
#
robots
#
digital transformation
Okta launches AI agent security blueprint and upcoming Okta for AI Agents product to govern identity, access and kill-switch controls.
Contentful expands ANZ operations with new local arm
Last month
#
saas
#
devops
#
digital transformation
Contentful opens an Australian arm and expands ANZ hiring, backing rising enterprise demand for composable digital experience tools.
8x8 launches Engage globally to extend customer CX
Last month
#
uc
#
data analytics
#
digital transformation
8x8 rolls out Engage globally, arming frontline and specialist teams with contact centre-grade tools to unify customer experience.
Gumloop raises USD $50m to scale workplace AI agents
Last month
#
saas
#
uc
#
data protection
Gumloop secures USD $50m Series B to scale workplace AI agents, deepen security tools and court larger enterprise customers.
Tineco brings steam floor cleaner roadshow to Australia
Last month
#
cx
#
martech
#
smart home
Tineco launches an Australian roadshow for its steam floor cleaners, with Melbourne and Sydney pop-ups and models from AUD $399 to AUD $1,499.
Sinch unveils Voice Relay to power AI-driven calls
Last month
#
uc
#
digital transformation
#
cx
Sinch launches Voice Relay, linking text-based AI agents to live calls to streamline customer support on its expanded global voice network.
Mitel unveils WX framework for unified workforce comms
Last month
#
uc
#
private cloud
#
hybrid cloud
Mitel debuts WX, a role-aware, AI-enabled comms framework unifying frontline, mobile, knowledge and contact centre workers on one layer.
Entrepreneurs turn to AI for efficiency, not new markets
Last month
#
robots
#
manufacturing
#
data analytics
Entrepreneurs increasingly see AI as a tool for efficiency and cost-cutting, not a springboard to new markets or sustainability goals.
Legal AI firm Harvey to launch new Singapore office
Last month
#
digital transformation
#
cx
#
martech
Legal AI specialist Harvey will open a Singapore office in June, deepening its APAC footprint and support for regional law firms and corporates.
Elula names Andrew Phillips as new Chief Revenue Officer
Last month
#
hyperscale
#
fintech
#
cx
Elula hires Andrew Phillips as chief revenue officer to drive sales, partnerships and growth across its expanding AI-led financial services push.
Anthropic to open Sydney office in Australia, New Zealand
Last month
#
agricultural technology
#
digital transformation
#
hyperscale
Anthropic will open a Sydney office within weeks, expanding its Asia-Pacific footprint and deepening AI partnerships in Australia and New Zealand.
HCLTech backs new Melbourne Cobras with fan platform
Last month
#
digital transformation
#
cx
#
martech
HCLTech will build a digital fan platform for new Hockey One side Melbourne Cobras, linking hockey audiences in Australia and India.
Melissa podcast probes data quality, risk & identity
Last month
#
data analytics
#
digital transformation
#
cx
Data specialist Melissa debuts a podcast probing how flawed customer and identity data fuels risk, fraud and compliance headaches.
Anthropic to open Sydney office in ANZ AI expansion
Last month
#
agricultural technology
#
digital transformation
#
hyperscale
Anthropic will open a Sydney office as its ANZ hub, deepening Claude AI partnerships and exploring local compute capacity in Australia.
Zoom expands agentic AI to automate workplace tasks
Last month
#
uc
#
cx
#
martech
Zoom is rolling out agentic AI across Workplace, Phone and CX, turning meetings and calls into automated workflows and custom AI agents.
Shopify, Klaviyo deepen tie-up for global eCommerce
Last month
#
crm
#
digital transformation
#
cx
Shopify and Klaviyo deepen their partnership with a new integration to power more localised, cross-border eCommerce for global brands.
How phone verification keeps customer data accurate
Last month
#
digital transformation
#
mfa
#
cx
Learn simple and scalable ways to check if a phone number is active, improve data accuracy and keep your customer communications on track.