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Call Recording Stories - Page 5

Global Stories

Call Recording stories

AWS Contact Lens for Connect set to arrive in ANZ
Customer Relationship Management

AWS Contact Lens for Connect set to arrive in ANZ

The contact centre service adds machine learning capabilities that identify customer issues and trends in near-real time and enable call transcript search.

By Staff Writer • 3 min read • Mon, 27th Jul 2020
Genesys announces native integration with Microsoft Teams
Unified Communications

Genesys announces native integration with Microsoft Teams

Genesys expands partnership with Microsoft, integrating its native cloud solution with Microsoft Teams for enhanced collaboration in contact centres.

By Staff Writer • 3 min read • Wed, 22nd Jul 2020
ESET uncovers chat app malware spying and stealing user's data
Malware

ESET uncovers chat app malware spying and stealing user's data

New cyber-espionage operation targeted at Middle East users disguises itself as a chat app, according to ESET researchers.

By Catherine Knowles • 3 min read • Tue, 14th Jul 2020
8x8 partners with EIMS to build remote working solutions
Unified Communications

8x8 partners with EIMS to build remote working solutions

As the world mobilises workforces to work from home, new solutions have risen to accomodate such a rapid and unprecedented shift.

By Staff Writer • 3 min read • Thu, 26th Mar 2020
QNAP releases NAS-native video conference solution
Storage

QNAP releases NAS-native video conference solution

The KoiMeeter smart video conferencing solution features wireless presentation, real-time transcription and translation, and on-premise storage.

By Ben Moore • 2 min read • Thu, 6th Feb 2020
Telstra signs with Dubber for call recording and data capture
Unified Communications

Telstra signs with Dubber for call recording and data capture

Certain Telstra customers will have access to Dubber's Call Recording and Data Capture Platform for business telephony and mobile.

By Ben Moore • 2 min read • Tue, 4th Feb 2020
Tollring brings on new APAC business strategy lead, gears up for 'aggressive growth'
Customer Relationship Management

Tollring brings on new APAC business strategy lead, gears up for 'aggressive growth'

Tollring hires Graham Evans to lead business strategy in Asia Pacific as part of ambitious global growth plans.

By Catherine Knowles • 3 min read • Fri, 17th Jan 2020
Novum Networks sets out to transform customer experience in Australia
Customer Relationship Management

Novum Networks sets out to transform customer experience in Australia

Novum Networks harnesses Tollring's iCall Suite for advanced call analytics, aiming to elevate customer service.

By Staff Writer • 3 min read • Thu, 27th Jun 2019
How AI benefits customer service
Customer Relationship Management

How AI benefits customer service

Advanced analytics techniques for customer care are finally moving from the lab to production, using machine learning and AI to find context in customer data.

By Brendan Maree • 4 min read • Mon, 25th Feb 2019
Microsoft comments on recent tech support scam crackdowns
Unified Communications

Microsoft comments on recent tech support scam crackdowns

Despite the crackdowns, Microsoft warns that these scams persist and target everyone, no matter their age or location.

By Sara Barker • 3 min read • Fri, 30th Nov 2018
Avaya adds enterprise-level UC capabilities to SMB solution
Unified Communications

Avaya adds enterprise-level UC capabilities to SMB solution

Avaya enhances IP Office with enterprise-level capabilities, integrating Avaya Equinox, call recording, and flexible cloud options for SMBs.

By Ben Moore • 2 min read • Thu, 31st May 2018
World Backup Day 2018: Lineup of experts share their opinions
Disaster Recovery

World Backup Day 2018: Lineup of experts share their opinions

Experts from Commvault, Aeriandi, Cloudian, and Scale Computing (among others) have come together to share their insights and help raise awareness.

By Ashton Young • 7 min read • Fri, 30th Mar 2018
Why the future of customer experience is both human and machine
Customer Relationship Management

Why the future of customer experience is both human and machine

Touchpoint's CEO says when it comes to customer experience don't believe the 'robot revolution' will happen overnight.

By Frank Van der Velden • 4 min read • Fri, 2nd Feb 2018
Cybersecurity experts offer critical advice on eve of Data Protection Day
Unified Communications

Cybersecurity experts offer critical advice on eve of Data Protection Day

The day is about raising awareness and promoting privacy and data protection - we have 5 experts providing insights, with GDPR a strong factor.

By Ashton Young • 5 min read • Sat, 27th Jan 2018
Contact centre software company wins four major contracts
Customer Relationship Management

Contact centre software company wins four major contracts

PureCloud is built on a microservices framework that delivers customer engagement and employee collaboration functionality.

By Julia Gabel • 2 min read • Thu, 23rd Nov 2017

Stories from Other Regions

Call Recording stories

How Akaroa Harbour solved its communications crisis
Tait Communications

How Akaroa Harbour solved its communications crisis

A solar-powered radio and AIS upgrade now lets Environment Canterbury track ships up to 400km away and manage Akaroa Harbour remotely.

By Michael Curreen • 3 min read • Mon, 2nd Dec 2019
Yealink delivers fully integrated Office 365 and Skype for Business experience
Unified Communications

Yealink delivers fully integrated Office 365 and Skype for Business experience

Yealink ups the ante in NZ, melding Office 365 and Skype for Biz into the intuitive T48 touchscreen phone—HD calls and mobile switch at a touch.

By Patrick Martlew • 2 min read • Mon, 21st Aug 2017
Sleek and seamless conference calling is now within reach
Wireless Networks

Sleek and seamless conference calling is now within reach

Yealink transforms meetings with the new Optima HD IP phone, boasting a 5 touch screen, Android OS, and 360° audio capture.

By Jacques-Pierre (JP) Dumas • 2 min read • Mon, 21st Aug 2017