Industry insider news for Australia's technology resellers
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In times of crisis, collaboration is critical
Never before has our society been tested as it is right now, writes Jeremy Paton.
Avaya brings Google Cloud AI capabilities to A/NZ contact centres
Avaya has launched Google Cloud AI-powered contact centre capabilities in Australia, enabling Australian and New Zealand organisations to deliver automated and assisted customer experiences (CX) for real time intelligence.
Avaya looks to the future of collaboration with new Spaces features
"Avaya Spaces underscores the company’s commitment to delivering a multi-experience environment that is blending unified communications, contact center and collaborations capabilities."
Interview: Avaya’s A/NZ managing director on regional growth factors
Peter Chidiac talks about growth in the region, what sets the Australian market apart, and why it’s important to the Avaya business as a whole.
Avaya launches private cloud solution for ASEAN enterprises
Avaya has launched a private cloud communications solution with the aim of helping enterprises to meet the demands of the challenging regulatory environment in ASEAN.
Interview: Avaya seeks to improve employee experience with unified workspace
Techday spoke to Avaya International sales engineering senior director Savio Tovar Dias about how Avaya IX OneSpace will affect employee workflows.
CCNA named top Avaya Australian services provider
"Over the years, CCNA has continued to provide holistic solutions to its customers that are tailored around their unique communications needs in the connected era."
Avaya launches UC and CC subscription program
Avaya IX Subscription gives customers the flexibility to scale consumption of Avaya’s contact center and unified communications solutions based on their needs.
Avaya previews new capabilities in UC portfolio
The new intelligent workspace solution enables enterprises to leverage an open and extensible framework to bring together data from across the entire enterprise.
Batelco and Avaya bring cloud solutions to Bahrain’s SMBs
The regional telecoms operator will offer Avaya Contact Centre and Unified Communications solutions in the cloud with Avaya IP Office PoweredBy.
RingCentral pays in stock to work on solutions with Avaya
RingCentral and Avaya will introduce “Avaya Cloud Office by RingCentral” and will jointly develop programmes and automated technologies.
Avaya co-builds specialised communications platform with nonprofit organisation
The new platform helps make remote learning and virtual classrooms a reality and helps to enable high-quality video collaboration between staff and parents.
Avaya makes contact-centre-as-a-service solution available on Azure
The service will launch in the first half of 2020, initially covering the Gulf Cooperation Council (GCC) Countries before general worldwide availability.
Avaya to showcase latest AI-powered applications at GITEX 2019
At the centre of these enhancements are three newly introduced modules, which help deliver comprehensive contact centre insights to enable better strategic decision-making.
Aussie organisations lack understanding of AI, report finds
Although the report exposes the shortcomings of local enterprises, the research revealed there are positive signs ahead.
Security risks of neglecting the workforce experience – Avaya
Government departments and enterprises are wasting millions of dollars every year on cybersecurity because they fail to also invest in the user experience.
Avaya launches containerised UCaaS solution with Kubernetes
This new offer enables Avaya partners to more effectively transition SMBs to cloud-based communications.
Avaya partners with Standard Chartered to deliver CX transformation
"Avaya is proud to be supporting this venerable financial institution as it continues to evolve and transform to meet the needs of its clients.”
Avaya extends AI integration with Google Cloud
Avaya is one of the Google Cloud partners participating in an early access program aimed at augmenting next-generation contact centres.
Avaya and Nuance to deliver an AI-enhanced customer experience
“In a world of virtual assistants and smart homes, customers expect to control their experiences with technology simply by talking."
Avaya expands integration with Google Cloud AI
This includes embedding Google’s machine learning within conversation services for the contact centre, enabling integration of AI capabilities.
8x8 appoints A/NZ channel senior manager
Joins 8x8 after time at Oracle, Avaya and Optus to managing 8x8’s growing team of partners across the region.
Avaya introduces private cloud delivery of its UCaaS solution
Avaya is supposedly taking a flexible hybrid approach to the cloud with these new solutions.
What AI should look like in the consumer-directed economy
Avaya's Peter Chidiac says among all the opinions on what constitutes customer experience, it's clear that they will not wait for businesses any more.