Tollring partners with Novum Networks for call analytics
Novum Networks, a provider of unified solution technology in Australia, has partnered with Tollring to deliver the market leading iCall Suite call analytics and recording to its partners and customers across Asia Pac.
Novum Networks has added the full complement of Tollring’siCall Suite cloud analytics to its product portfolio.
The Australian provider is committed to the BroadSoft Voice over IP (VoIP) applications and IP-communications services which are enhanced by iCall Suite to add value to the offering.
The iCall Suite application seamlessly integrates with BroadSoft to enable customer-facing teams to record, monitor and analyse calls on any device, visualising critical business call metrics on dashboards and wallboards.
Powerful live call analytics deliver the ability to monitor groups, call queues and manage customer-facing teams.
“We’re excited to be working with Novum Networks,” says Tollring CEO Tony Martino.
“Novum is recognised for bringing new innovative products to market, so aligning our products with theirs is a good mutual match. They are a trusted organisation within the BroadSoft community, with excellent connections across the region, extending the Tollring network through a new global audience of partners.”
Nigel Keswick, Director of Novum Networks adds,“Tollring is a pioneering company producing market leading products capable of adding great value to our hosted services portfolio.
“Its architectural superiority provides a stable and scalable platform, whilst the utilisation of local data collectors ensures Australian data sovereignty, unlike many competing products which stream to remote locations. This is something Novum views as integral to systems handling sensitive customer data.
“The decision to partner with Tollring was taken with confidence based on their ability to demonstrate the required expertise, their willingness to support and a track record of successful service provider deployments.”
Novum Networks has built a private cloud for the APAC region to ensure its partners and customers have full access to Tollring’s iCall Suite cloud-based services.