Data analytics stories
Genesys and Google Cloud extend partnership, build future of digital customer service
"Partnering with Genesys will help build the future of digital customer service, as businesses and service teams bring together artificial intelligence, machine learning and data analytics to deliver the best possible outcomes."
Reaping the rewards of data analytics: What are the adoption challenges holding us back?
“Instead of requiring people to change their habits and leave their workflows to get insights, infusing the data and actionable intelligence directly where users need it most is the key driving better business outcomes.”