Tollring, a developer of data visualisation and business intelligence tools, has inked a global strategic alliance with Australian service provider PingCo. The alliance will enhance the providers' offerings in the Microsoft ecosystem, making use of Tollring's Analytics 365 Call Analytics and Call Recording services.
The agreement will enable PingCo to integrate the services into its TCAP platform, which automates the provisioning of Microsoft Teams' Operator Connect with Direct Routing services. Due to this integration, system integrators, telcos, and managed service providers will experience simplified processes while authorising and delivering these services.
The inclusion of Tollring's advanced services into the platform brings additional benefits to service providers, who can now add Analytics 365 Call Analytics and Call Recording services with a single button tap. These features aim to give organisations of all sizes the capability to evaluate their business call performance across Teams Phone activities, increasing ease of operations and efficiency.
Dan Pearson, the CEO and Founder of PingCo, observed increased interest in the Teams Calling market with Operator Connect. Pearson believes that this partnership will help their partners tap into this growing market, which is projected to grow to a stunning USD $102.5 billion by 2026.
Pearson said, "Adding services like Analytics 365 to the TCAP platform gives our partners a range of new valuable applications to deliver to their customers. In turn, it gives end customers access to the tools and services they need to understand how they communicate on the Teams platform and insights into how to improve the overall customer experience."
While AI-infused Call Recording services offer novel insights into customer sentiment, trends, and behavioural patterns, potentially fostering significant improvements in customer experience, the Analytics 365 Call Analytics' intuitive dashboard provides multiple views and wallboards, enabling users to understand their call performance and optimise internal staffing levels to meet customer expectations better.
Tony Martino, the CEO of Tollring, is highly optimistic about the strategic alliance: "This is a hugely exciting opportunity for both our organisations. We have worked closely with Microsoft to develop our analytics and recording services for Teams. Seamless integration with the TCAP platform enables service providers to transform their Teams proposition and add tangible value to maximise customer experience."
With this partnership, PingCo continues its mission to streamline telecommunication setup and management for diverse stakeholders. At the same time, Tollring builds upon its endeavour to provide data visualisation and business intelligence solutions that enhance the management, understanding, and control of a wide array of communications information, resources, and assets.