Acquia has announced it will acquire AgilOne in order to unify customer data from disparate platforms and drive personal experiences across every channel.More

Australian and New Zealanders are happy to embrace a full range of self-serve and human customer service options, placing the highest premium on speed, knowledge, and accuracy of outcomes.More

Customers have raised expectations and now demand the same, if not better, UX with small and medium-sized businesses (SMBs) as they do with large organisations, Konica Minolta finds.More

Millennials and Generation Z are transforming the customer experience, and businesses can only grow sustainability if they deliver what customers expect.More

Providing a superior patient experience can be the only way in which providers can distinguish themselves from others offering equivalent services, Acquia says.More

It will be providing the entire suite of SurveySparrow products and services, including the chat surveys, offline app, and NPS surveys.More

Forrester has recognised OpenText media management for the strength of its core library services and video capabilities.More

Too often, organisations are excited about the potential for CX transformation and embark on projects without developing a strategic approach, Intergen finds.More

Adobe and Microsoft have teamed up to integrate several of the companies’ popular products, to help accelerate customers’ digital transformation efforts.More

“Nintex Promapp is the perfect process management solution, enabling us to leverage the best-practice knowledge we have captured, allowing for real-time feedback, and helping us to create and maintain a high-performance work environment to the benefit of our team and, ultimately, our customers.”More

With a platform offering that professes to ‘do everything with your data’, Splunk’s solutions come alive in its use cases and with customers who are taking the technology and using it to solve specific pain points or to extend capabilities.More

Mulesoft outlines the benefits and pitfalls that organisations should look for when undertaking their digital transformation journey.More

Organisations that understand how and why to use the data at their disposal will have a massive competitive advantage.More

The robots are coming, but they should be welcomed with open arms, rather than fear and trepidation.More

Vodafone’s ‘X Squad’ will kick off in October, and will continue to scale up over the remainder of this calendar year.More

"We wanted to move with the times and have an online system to effectively and efficiently manage our processes across our distributed - and often remote - workforce."More

Qualtrics’ Conjoint XM dentifies preferences that consumers have for different features by automating the testing and analysis of various package combinations.More

Techday spoke to Oracle SVP Shashi Seth about how the low-cost carrier is changing the way it engages with prospective and current customers. More

Adobe is welcoming Colin Rebairo as its New Zealand country manager, following continued momentum in the local market. More

“The rising number of AI projects means that organisations may need to reorganise internally to make sure that AI projects are properly staffed and funded."More

At Adobe Symposium last week, Techday chatted to TAL Australia’s head of customer relationship management, Mike Nixon.More

Stratacache provides scalable customer experiences, supposedly empowering retailers to learn more about their customers.More

“I’m extremely excited to be heading up the InVision team in APAC as we look to bring our platform to more customers."More

Although robotics has been gaining traction in the business world for some time, there are many misconceptions around its capability.More