Customer experience stories

Spark NZ has changed the way their employees work by selecting a new customer experience company.More

"Our partnership with ServiceNow is the best of both worlds for our customers, who’ll be able to use data and insights to drive real-time action and deliver incredible experiences for the new way of work.”More

In this interview, Techday speaks to ActiveCampaign founder and CEO Jason VandeBoom, who discusses the ins and outs of the customer experience automation.More

The new integrations are designed to assist organisations with customer data syncing and strategic decision-making. More

The International Advisory Board will help customers to navigate disruption and set digital transformation strategies for success in customer experience.More

Consumer frustrations could be missed opportunities for brands to deliver a better experience while building trust and loyalty.More

Pandemic challenges have catalysed technology trends across the globe and accelerated organisations' digital transformations sooner than initially predicted. More

A study from Adobe & Deloitte finds that governments need to do better at providing digital experiences.More

As contact centres are relying on digital, remote-first operations, Verizon Business announced the addition of Genesys Cloud, as part of the company's global customer experience and contact centre offerings.More

In December 2019, Twilio Segment processed close to 500 billion API calls per month. In December 2020, that number reached more than one trillion.More

The customer experience can make or break any organisation -More

The digital customer experience is everything that customers experience via software. It’s the entire virtual storefront: the ‘face’ of your business. And who’s developing these business-critical experiences? Software developers.More

“Our digital and technology team are working more closely than ever with teams from around the bank, so that we can better understand the needs, challenges, and opportunities of both our customers and teams.”More

The new package brings together Zendesk’s service capabilities including messaging, into a complete offering designed to bring simplicity to the enterprise software space.More

Big Data Exchange (BDx) is set to launch shared Business Continuity Plan (BCP) Workspaces across its data centers. More

The move allows Optus to provide its customers with more personalised experiences and bolster its customised solution offerings, according to the company.More

Z Energy has partnered with Transaction Network Services (TNS) to upgrade its customer experience with improved payments security and new digital offerings. More

Informatica has released a Customer 360 SaaS solution, designed to help enterprises rethink and reimagine how they deliver Customer Experience (CX) in a post-pandemic, digital-first, cloud world. More

Using a VoC strategy focused on CX will enable service organisations to gain insights into customer motivations, impressions and experiences, leading to an improved bottom line, Gartner states.More

The Awards recognise excellence in digital, graphic, motion, product, and spatial design - and it’s Journey’s second year of winnings for the company.More

To ensure happier customers, fewer bugs and faster page loads are needed. Here are three ways that teams can enable greater customer experiences for their businesses — and it all starts with the dev team.More

When agents transitioned to work-from-anywhere, the traditional approaches to quality management were no longer viable, writes NICE president for APAC Darren Rushworth.More

Companies that provide connected experiences report dramatic benefits around revenue growth, innovation, cost reduction, customer experience and digital transformation.More

Dynatrace now provides monitoring capabilities such as user monitoring and synthetic monitoring, as well as insights from its AI engine called Davis. More