mecwacare partners with Cognizant for digital transformation
mecwacare and Cognizant have announced a comprehensive digital transformation aimed at modernising the operations of the aged care provider and enhancing care delivery across Victoria. This multi-year collaboration came shortly after the federal government highlighted the need for a significant overhaul of the aged care sector.
The partnership aims to modernise mecwacare's existing enterprise applications and fragmented IT systems by optimising service delivery and enabling a future powered by deep data, analytics, and artificial intelligence (AI). Anne McCormack, CEO of mecwacare, stated, "This ambitious project underscores mecwacare's commitment to creating a client and workforce experience that builds on our 65-year heritage and enables us to respond to the changing needs of those we serve as an industry."
She continued, "Our mission has always been to provide the highest quality care to those in need, and this significant investment is the next step in our unwavering dedication to this mission. We believe that by embracing digital transformation, we will gain the data and insights to enable us to deliver even more outstanding and personalised care, better understand the journey of our clients, improve the training and work experience for our staff, and enhance our overall operational effectiveness."
As mecwacare's strategic delivery partner, Cognizant will implement a single integrated platform across the aged care provider's entire range of services. Incorporating Salesforce and Workday, this platform is designed to optimise operations and facilitate person-centred care. The goal is to support mecwacare's clients in ageing in place while receiving tailored, high-quality care.
Jane Livesey, Head of Asia Pacific and Japan at Cognizant, remarked, "We are thrilled to partner with mecwacare as they embark on their digital transformation journey. This collaboration is a testament to mecwacare's commitment to addressing the growing needs of their clients and families. By leveraging Cognizant's innovative technology and global capabilities, we aim to support mecwacare in revolutionising aged care services. Together, we can enhance the quality of care for the elderly, ensuring they receive compassionate and efficient service."
Livesey also highlighted the role of Cognizant's newly expanded Public Sector and Health team, noting their deep industry expertise. "Our partnership with mecwacare not only strengthens our presence in this sector and the community, but also underscores our dedication to making a meaningful impact to the lives of Australians," she added.
Andrew Hill, Vice President of Salesforce for Nonprofits APAC, commented on the importance of good data and actionable insights. "We greatly value the impact our local not-for-profit organisations have in our community, and we're looking forward to working with Cognizant to deliver this important digital transformation for mecwacare, empowering its important work across the aged care and community services sectors," he said.
Jo-Anne Ruhl, Vice President and Managing Director of Workday Australia and New Zealand, acknowledged the transformative impact of unified platforms in the aged care sector. "Aged care is undergoing significant changes, that may be disruptive for both staff and the providers' bottom line. Aged care providers like mecwacare are seeing the value of a unified platform like Workday for people and money, which gives them complete visibility of their operations, as well as the business agility to help navigate a changing landscape. With an improved end-user experience, staff spend less time on administrative tasks, allowing them to focus more on delivering care," she explained.
