CyberArk has announced the appointment of Eduarda Camacho as its new Chief Operating Officer (COO). Camacho brings more than 25 years of senior leadership experience at Software-as-a-Service (SaaS) and enterprise software companies, with a primary focus on creating value through exceptional customer experiences. As COO, she will lead CyberArk's go-to-market strategy and field execution, with executive leadership over the complete customer journey, from sales to customer success teams worldwide.
Prior to joining CyberArk, Camacho held the position of Chief Customer Officer (CCO) and Senior Vice President of Customer Success at BMC Software. Her role there involved leading the company's global customer success, customer value realization, professional services and customer support teams. She was also responsible for driving the company's customer experience strategy and delivering customer value.
Matt Cohen, CEO of CyberArk, welcomed Camacho to the team, stating her role would be vital in reinforcing the company's identity security leadership. "It's critical that we execute at scale, while keeping the customer experience and our security-first approach to protecting all identities at the centre of everything we do," said Cohen. He spoke highly of Camacho's "global strategic and operational expertise," which he believes will foster deep alignment across the customer journey.
Before her tenure at BMC, Camacho was an Executive Vice President and Chief Customer Officer at PTC. During her successful stint there, she led customer success and professional services teams, holding multiple executive leadership positions, ranging from worldwide partner services and channel roles across EMEA, Asia-Pacific, and Japan.
In her statement upon joining CyberArk, Camacho expressed her enthusiasm to begin working with their innovative Identity Security Platform. "I was drawn to CyberArk because of its reputation in the market and the strength of the innovative CyberArk Identity Security Platform, which is built to compound customer value and fuel business growth," said Camacho. She highlighted her pride in joining a global organisation recognised for its culture, clearly defined mission to protect customers from cyber threats, and excellent leadership team.