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Whatsapp Stories - Page 6

Australian Stories

Whatsapp stories

Smart Communications acquires Pendula to boost AI in customer chat
Data Analytics

Smart Communications acquires Pendula to boost AI in customer chat

Smart Communications acquires Pendula to enhance AI-driven orchestration, boosting customer engagement across SMS, email, WhatsApp, and RCS in regulated sectors.

By Melvin Hipolito • 4 min read • Tue, 12th Aug 2025

Global Stories

Whatsapp stories

Facebook, WhatsApp & TikTok most invasive, Discord safest
Data Protection

Facebook, WhatsApp & TikTok most invasive, Discord safest

Research finds Facebook, WhatsApp, and TikTok most privacy-invasive, while Discord tops the list for safeguarding user data and resisting AI training use.

By Catherine Knowles • 3 min read • Thu, 2nd Oct 2025
Dashmote raises $6 million to launch AI agent for field sales
Customer Relationship Management

Dashmote raises $6 million to launch AI agent for field sales

Dashmote has raised $6 million to launch DashSalesAI, an AI agent boosting efficiency for field sales teams via mobile platforms like WhatsApp.

By Catherine Knowles • 4 min read • Thu, 2nd Oct 2025
Gen Z demands instant service & social shopping from retailers
Customer Experience

Gen Z demands instant service & social shopping from retailers

Gen Z demands instant replies within 15 minutes and prefers social shopping on apps like Instagram and TikTok, pushing retailers to adopt AI and automation.

By Kaleah Salmon • 4 min read • Thu, 18th Sep 2025
Ami Vora joins Datadog board to boost product innovation & scale
Security Information and Event Management

Ami Vora joins Datadog board to boost product innovation & scale

Datadog appoints Ami Vora, former Chief Product Officer at Faire, to its Board to enhance product innovation and support company growth.

By Melvin Hipolito • 3 min read • Mon, 15th Sep 2025
Varonis acquires SlashNext for up to USD $150 million to boost AI email security
Unified Communications

Varonis acquires SlashNext for up to USD $150 million to boost AI email security

Varonis has acquired AI-driven email security firm SlashNext for up to USD $150 million, enhancing its threat detection across emails and messaging platforms.

By Sean Mitchell • 3 min read • Fri, 5th Sep 2025
8x8 reports surge in AI-powered CX adoption & unveils new tools
Unified Communications

8x8 reports surge in AI-powered CX adoption & unveils new tools

8x8 reports a 150% rise in AI-powered customer interactions and unveils new tools enhancing CX with AI-driven insights and secure payment options.

By Shannon Williams • 4 min read • Thu, 7th Aug 2025
ChatSa unveils AI Magic for instant cross-platform chatbots
Customer Relationship Management

ChatSa unveils AI Magic for instant cross-platform chatbots

ChatSa launches AI Magic, enabling users to swiftly create and deploy cross-platform AI chatbots with a single text prompt, in under two minutes.

By Jed Nykolle Harme • 4 min read • Thu, 24th Jul 2025
Staysure adopts NiCE AI platform to boost digital travel insurance
Unified Communications

Staysure adopts NiCE AI platform to boost digital travel insurance

Staysure has adopted NiCE's CXone Mpower AI platform to enhance its digital travel insurance customer experience across Europe with omnichannel support.

By Melvin Hipolito • 3 min read • Wed, 2nd Jul 2025
Proofpoint acquires Nuclei to boost AI workplace compliance tools
Unified Communications

Proofpoint acquires Nuclei to boost AI workplace compliance tools

Proofpoint has acquired Nuclei, boosting its compliance archiving with AI-driven tools for data capture and analysis across major collaboration platforms.

By Melvin Hipolito • 3 min read • Thu, 22nd May 2025
MirrorWeb launches Sentinel to cut false compliance alerts by 90%
Encryption

MirrorWeb launches Sentinel to cut false compliance alerts by 90%

MirrorWeb has launched Sentinel, a platform using AI to cut false compliance alerts by 90%, helping firms tackle rising risks from digital communication tools.

By Kaleah Salmon • 3 min read • Tue, 20th May 2025
Infobip, Haas F1 partner to boost fan engagement with AI tech
Customer Experience

Infobip, Haas F1 partner to boost fan engagement with AI tech

Infobip partners with MoneyGram Haas F1 Team to boost fan engagement via AI-powered messaging channels like WhatsApp and RCS at the 2025 Miami Grand Prix.

By Jed Nykolle Harme • 3 min read • Sat, 10th May 2025
Unlocking Retail Growth: The WhatsApp Customer Service Revolution
Encryption

Unlocking Retail Growth: The WhatsApp Customer Service Revolution

eCommerce retailers are boosting loyalty and revenue by using WhatsApp's 3 billion-user reach for faster, efficient, and personalised customer service.

By Dvir Hoffman • 4 min read • Thu, 8th May 2025

Stories from Other Regions

Whatsapp stories

UK public sector hotlines surpass banks for caller frustration
Unified Communications

UK public sector hotlines surpass banks for caller frustration

UK public sector hotlines now cause more caller frustration over hold times than banks, with healthcare and government services topping the list, says new survey.

By Catherine Knowles • 4 min read • Fri, 25th Jul 2025
UK may impose two-hour social media limit for under-16s
Artificial Intelligence

UK may impose two-hour social media limit for under-16s

The UK government plans to impose a two-hour daily social media limit for under-16s to tackle youth compulsive behaviour and online harms.

By Catherine Knowles • 4 min read • Fri, 25th Jul 2025
RCS messaging surges in UK as iOS support & AI drive growth
Customer Experience

RCS messaging surges in UK as iOS support & AI drive growth

RCS messaging in the UK has surged 65% in 2024, boosted by Apple iOS support and AI, as brands enhance customer engagement with richer, interactive chat tools.

By Shannon Williams • 3 min read • Wed, 18th Jun 2025
Marketers predict traditional SEO obsolete by 2026, survey finds
Marketing Technologies

Marketers predict traditional SEO obsolete by 2026, survey finds

A SALESmanago survey finds 73% of UK, Polish and Italian marketers expect traditional SEO to become obsolete by 2026 amid shifting consumer trends.

By Shannon Williams • 3 min read • Tue, 20th May 2025