ChannelLife Australia - Industry insider news for technology resellers
Australia

Voice of the Customer Stories - Page 2

Australian Stories

Voice of the Customer stories

Exclusive: How Telstra Health's digital tools are driving change in Australia's healthcare
Digital Transformation

Exclusive: How Telstra Health's digital tools are driving change in Australia's healthcare

Telstra Health is revolutionising Australia's healthcare landscape with digital tools addressing workforce shortages and inequities, according to Jennifer Beer.

By Melania Watson • 5 min read • Mon, 14th Apr 2025

Global Stories

Voice of the Customer stories

NiCE Cognigy wins sole Gartner Customers' Choice nod
Software-as-a-Service

NiCE Cognigy wins sole Gartner Customers' Choice nod

Verified customer reviews have lifted Cognigy.AI to the top peer-voted spot in Gartner's enterprise conversational AI rankings, with a 4.8 rating.

By Sean Mitchell • 3 min read • Wed, 4th Feb 2026
AI to transform qualitative research into measurable data
Data Analytics

AI to transform qualitative research into measurable data

Mercury Analytics says AI will turn open-ended feedback into measurable insight by 2026, reshaping how organisations use qualitative data.

By Sean Mitchell • 3 min read • Mon, 2nd Feb 2026
Constructor earns sole Customers' Choice in Gartner report
Customer Experience

Constructor earns sole Customers' Choice in Gartner report

Constructor named sole Customers' Choice in 2025 Gartner Peer Insights report for search and product discovery, earning perfect user rating.

By Kaleah Salmon • 3 min read • Fri, 30th Jan 2026
Dynatrace wins top observability & cloud security nods
DevOps

Dynatrace wins top observability & cloud security nods

Dynatrace wins dual accolades as Gartner customers' choice and ISG Leader for observability and cloud-native security in 2025 reports.

By Melania Watson • 4 min read • Tue, 27th Jan 2026
Horizon3.ai hires Andres Botero to drive global push
Software-as-a-Service

Horizon3.ai hires Andres Botero to drive global push

Horizon3.ai names veteran marketer Andres Botero CMO to spearhead global expansion after a USD $100 million funding boost.

By Sean Mitchell • 4 min read • Sat, 10th Jan 2026
Denodo named Leader in 2025 Gartner data integration MQ
Virtualisation

Denodo named Leader in 2025 Gartner data integration MQ

Denodo named a Leader in Gartner's 2025 Magic Quadrant for data integration, its sixth straight top-tier ranking amid rising AI demand.

By Mark Tarre • 5 min read • Fri, 9th Jan 2026
Kubus bolsters leadership with new marketing & HR heads
Network Infrastructure

Kubus bolsters leadership with new marketing & HR heads

Kubus names Katie Hunt as Head of Marketing and promotes Liv Duncan to Head of HR, strengthening leadership for global growth plans.

By Sean Mitchell • 4 min read • Tue, 16th Dec 2025
Sysdig appoints Gary Olson & Crendal Kear to executive team
Software-as-a-Service

Sysdig appoints Gary Olson & Crendal Kear to executive team

Sysdig has appointed Gary Olson as Chief Revenue Officer and Crendal Kear as Chief Business Officer amid a 337% rise in user adoption of its AI-driven security technology.

By Melvin Hipolito • 3 min read • Tue, 1st Apr 2025
Medallia unveils Fabrice Martin as new Chief Product Officer
Software-as-a-Service

Medallia unveils Fabrice Martin as new Chief Product Officer

Medallia has appointed Fabrice Martin as Chief Product Officer, bringing over 30 years of experience to enhance its customer experience solutions.

By Moritz Florian • 2 min read • Sat, 22nd Feb 2025
Medallia named leader in Forrester's customer feedback wave
Data Analytics

Medallia named leader in Forrester's customer feedback wave

Medallia has been named a Leader in Forrester's Q4 2024 Customer Feedback Management Solutions evaluation, achieving top scores in key categories.

By Melania Watson • 3 min read • Wed, 20th Nov 2024
NICE recognised as 2024 Gartner Customers' Choice for CCaaS
Unified Communications

NICE recognised as 2024 Gartner Customers' Choice for CCaaS

NICE has been recognised as a Customers' Choice in the 2024 Gartner Peer Insights for Contact Center as a Service, marking its second accolade.

By Kaleah Salmon • 2 min read • Tue, 19th Nov 2024
CI&T honoured in 2024 Gartner Peer Insights for software services
Digital Transformation

CI&T honoured in 2024 Gartner Peer Insights for software services

CI&T has been lauded in the 2024 Gartner Peer Insights Voice of the Customer for Custom Software Development Services, achieving a 4.8/5 rating and 100% recommendation rate.

By Catherine Knowles • 3 min read • Wed, 14th Aug 2024
SentinelOne earns top ratings in Gartner review for security
Malware

SentinelOne earns top ratings in Gartner review for security

SentinelOne's Singularity Platform has been rated among the top in Gartner's report, with 95% of users recommending it for enterprise security.

By Imee Dequito • 2 min read • Wed, 3rd Jul 2024

Stories from Other Regions

Voice of the Customer stories

Peer Software earns spot in Gartner 2025 customer report
Storage

Peer Software earns spot in Gartner 2025 customer report

Peer Software has been named in Gartner's 2025 Voice of the Customer report for hybrid cloud storage, reflecting strong enterprise reviews.

By Catherine Knowles • 4 min read • Fri, 12th Dec 2025
ControlUp named Gartner Customers' Choice for DEX
Data Analytics

ControlUp named Gartner Customers' Choice for DEX

ControlUp named a 2025 Gartner Customers' Choice for DEX tools, scoring 4.8/5 with 94% of customers willing to recommend its platform.

By Sean Mitchell • 4 min read • Wed, 10th Dec 2025
Synology receives 4.7 rating in 2025 Gartner customer report
Storage

Synology receives 4.7 rating in 2025 Gartner customer report

Synology earned a 4.7 out of 5 rating in Gartner's 2025 Voice of the Customer report, reflecting strong user satisfaction in primary storage platforms.

By Melvin Hipolito • 2 min read • Tue, 19th Aug 2025