Industry insider news for Australia's technology resellers
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Cato adds SASE support accreditation, appoints channel exec
The company has announced its new global channel sales and business development vice president, as well as a new programme which accredits partners to deliver technical support services.
CareAR integrates AR support solution with ServiceNow
CareAR is an augmented reality visual support platform that helps enterprises add AR capabilities to their service experience.
Third-party support cemented with Rimini Street win
Rimini Street seeks a further US $41.3m in appeals after Court rules third-party support is in lawful competition with direct maintenance services.
AppDynamics adds new tier to partner programme
“The Pioneer programme expands our focus and investment by collaborating with regional partners who hold deep domain expertise in applications.“
How telcos can win the CX race
Maintaining a high standard of CX is now the key differentiating factor between industry leaders and laggards.
Comodo gives MSPs one year of free help desk support
Comodo says the 24/7 Help Desk gives MSPs the power to surpass client expectations and delivers superior service.
Exclusive: Rackspace launches support for Microsoft Azure Stack
Rackspace will offer 24x7 operational support and expertise for the solution, with support for deployments and the associated workloads.
The changing customer demands non-traditional support channels
Traditional support channels were designed for the customer of yesteryear. This company has released a new software offering to address the issue.
Check Point's new Technical Assistance Centres complement channel partners
Check Point has announced a new Technical Assistance Centre (TAC), 24x7 Incident Response Services for customers & channel partners in the ANZ region.
Intermedia sets up shop in Australia with new Sydney data centre
"With 12 data centres worldwide and over a million paid users, Intermedia is well-positioned to continue expanding our global reach."
QuickTime for Windows could be an accident waiting to happen
Trend Micro has discovered two new, critical vulnerabilities affecting QuickTime for Windows, which Apple will no longer be supporting.
SimpliVity rolls out new support tiers and offerings
“With our expanded offerings, we’re able to deliver new levels of choice, business productivity, and hyperconvergence return on investment."
How to speak geek like a pro
Alpha, Bravo, Charlie to the rescue. No, these aren’t superheroes who specialise in communication, they are none other than the first three letters of the phonetic alphabet.