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Industry insider news for Australia's technology resellers

Support news stories

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Microsoft
Ribbon Communications becomes ecosystem partner with Microsoft
"Since the launch of Microsoft Operator Connect, we have worked closely with Microsoft to build out our expertise and infrastructure to support the service."
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Cloud
Lenovo announces significant updates to channel framework
Additional updates include further investment into channel leadership and teams, new incentive programs, and evolved tools for ease of engagement.
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BitTitan
How free migration tools compare with paid solutions
The road to the cloud follows two common paths: via economic first-party migration tools from public cloud providers or third-party solutions from specialist vendors.
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Cloud
Logitech launches new service model for A/NZ users
The Logitech Select service will encompass an all-in-one service plan that ensures video collaboration solutions are available when teams need them the most.
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Microsoft
Accenture and Microsoft Asia support 33 businesses in APAC with Project Amplify
The investment focuses specifically on social impact and sustainability, by helping APAC businesses scale emerging solutions and business models.
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Digital Transformation
Digital transformation in A/NZ hindered by lack of skills support
Digital transformation in Australian and New Zealand (A/NZ) is continuing to accelerate, but gaps remain in digital skills development support for higher education faculties.
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Artificial Intelligence
Juniper Networks launches AI-powered support solution for Junos portfolio
Juniper Networks has released a new support solution driven by artificial intelligence, designed to deliver holistic visibility and insights across its entire Junos portfolio.
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Network Security
Cato adds SASE support accreditation, appoints channel exec
The company has announced its new global channel sales and business development vice president, as well as a new programme which accredits partners to deliver technical support services.
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Support
CareAR integrates AR support solution with ServiceNow
CareAR is an augmented reality visual support platform that helps enterprises add AR capabilities to their service experience.
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Support
Third-party support cemented with Rimini Street win
Rimini Street seeks a further US $41.3m in appeals after Court rules third-party support is in lawful competition with direct maintenance services.
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Partner Programme
AppDynamics adds new tier to partner programme
“The Pioneer programme expands our focus and investment by collaborating with regional partners who hold deep domain expertise in applications.“
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Customer experience
How telcos can win the CX race
Maintaining a high standard of CX is now the key differentiating factor between industry leaders and laggards.
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Managed Services
Comodo gives MSPs one year of free help desk support
Comodo says the 24/7 Help Desk gives MSPs the power to surpass client expectations and delivers superior service.
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Hybrid Cloud
Exclusive: Rackspace launches support for Microsoft Azure Stack
Rackspace will offer 24x7 operational support and expertise for the solution, with support for deployments and the associated workloads.
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Customer experience
The changing customer demands non-traditional support channels
​Traditional support channels were designed for the customer of yesteryear. This company has released a new software offering to address the issue.
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Check Point
Check Point's new Technical Assistance Centres complement channel partners
Check Point has announced a new Technical Assistance Centre (TAC), 24x7 Incident Response Services for customers & channel partners in the ANZ region.
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Data Centre Operators
Intermedia sets up shop in Australia with new Sydney data centre
"With 12 data centres worldwide and over a million paid users, Intermedia is well-positioned to continue expanding our global reach."
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Apple
QuickTime for Windows could be an accident waiting to happen
Trend Micro has discovered two new, critical vulnerabilities affecting QuickTime for Windows, which Apple will no longer be supporting.
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Infrastructure
SimpliVity rolls out new support tiers and offerings
“With our expanded offerings, we’re able to deliver new levels of choice, business productivity, and hyperconvergence return on investment."
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Gaming
How to speak geek like a pro
Alpha, Bravo, Charlie to the rescue. No, these aren’t superheroes who specialise in communication, they are none other than the first three letters of the phonetic alphabet.