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How embracing AI could help your IT department support remote workers more effectively?
Artificial Intelligence

How embracing AI could help your IT department support remote workers more effectively?

Say goodbye to helpdesk bottlenecks and interminable ticket queues and hello to enhanced productivity across the enterprise.

By Paul Rilstone • 4 min read • Tue, 24th Sep 2024

Global Stories

Support stories

Red Hat unveils updates to partner programme for 2024
Virtualisation

Red Hat unveils updates to partner programme for 2024

Red Hat has unveiled a revamped partner engagement programme, including a Build module to boost partner collaboration and growth opportunities.

By Sean Mitchell • 3 min read • Tue, 28th Jan 2025
Cirata launches Data Migrator 3.0 with advanced features
Storage

Cirata launches Data Migrator 3.0 with advanced features

Cirata has launched Data Migrator 3.0, enhancing support for Apache Iceberg and Databricks Delta Lake, while improving data interoperability and security.

By Catherine Knowles • 3 min read • Fri, 6th Dec 2024
Red Hat enhances developer hub with new AI templates
Open source

Red Hat enhances developer hub with new AI templates

Red Hat has unveiled significant updates to its Developer Hub, enhancing support for AI application development for over 20,000 developers since its 2024 launch.

By Catherine Knowles • 3 min read • Thu, 14th Nov 2024
Deel expands global visa support for digital nomads
Payment Technologies

Deel expands global visa support for digital nomads

Deel has expanded its immigration support for digital nomads, offering visa assistance across nine countries to streamline global employment processes.

By Kaleah Salmon • 3 min read • Tue, 29th Oct 2024
Tech Data launches 'Destination AI' in APJ for AI enablement
Partner Programmes

Tech Data launches 'Destination AI' in APJ for AI enablement

Tech Data has launched Destination AI in APJ, providing comprehensive resources, training, and support to help partners navigate the rapidly evolving AI landscape.

By Catherine Knowles • 2 min read • Thu, 26th Sep 2024
Kong unveils Premium Tech Partner Program and deals with Traceable & Confluent
Application Programming Interface

Kong unveils Premium Tech Partner Program and deals with Traceable & Confluent

Kong has launched its Premium Technology Partner Program, collaborating with Traceable and Confluent to enhance API security and data streaming for its clients.

By Kaleah Salmon • 4 min read • Tue, 17th Sep 2024
Origina appoints new leaders to drive Asia-Pacific growth
IBM

Origina appoints new leaders to drive Asia-Pacific growth

Origina appoints Jay Tuckey as Head of Partnerships for APJ and Corinne Campbell to strengthen SoftwareOne collaboration, driving APAC growth and service excellence.

By Imee Dequito • 2 min read • Tue, 17th Sep 2024
Cloudbrink helps Girl Power Talk with free access service
EduTech

Cloudbrink helps Girl Power Talk with free access service

Cloudbrink has partnered with Girl Power Talk, offering free secure access licenses to teams in 30+ countries, enhancing connectivity in areas with limited infrastructure.

By Melania Watson • 2 min read • Wed, 11th Sep 2024
Gartner report criticises SOAR systems, Acora defends approach
Security Information and Event Management

Gartner report criticises SOAR systems, Acora defends approach

A new Gartner report criticising SOAR systems for high costs and unmet promises has stirred controversy, with Acora defending its approach to optimising SOAR technology.

By Shannon Williams • 3 min read • Fri, 6th Sep 2024
Zendesk launches Relay to enhance customer communications
Customer Experience

Zendesk launches Relay to enhance customer communications

Zendesk ANZ launches Relay to help businesses send proactive, personalised messages via WhatsApp and SMS, enhancing customer service and boosting sales.

By Catherine Knowles • 3 min read • Tue, 3rd Sep 2024

Stories from Other Regions

Support stories

Fiverr supports diverse entrepreneurs in 2025 programme
Support

Fiverr supports diverse entrepreneurs in 2025 programme

Fiverr has unveiled its largest cohort yet for The Future Collective, a business accelerator supporting 15 underrepresented entrepreneurs across the US.

By Catherine Knowles • 3 min read • Thu, 23rd Jan 2025
UK firms urged to oversee rising AI tool use at work
Human Capital Management

UK firms urged to oversee rising AI tool use at work

A report reveals that 68% of UK employees regularly use AI tools, prompting businesses to enhance oversight and support for hybrid work environments.

By Catherine Knowles • 3 min read • Wed, 11th Dec 2024
Arrow Electronics launches cloud programme in EMEA
Hybrid Cloud

Arrow Electronics launches cloud programme in EMEA

Arrow Electronics has unveiled the Cloud Amplification Program in EMEA, aimed at boosting channel partners' cloud business growth and capabilities.

By Kaleah Salmon • 3 min read • Fri, 8th Nov 2024
Royal Holloway partners with IPI for Clearing support
Unified Communications

Royal Holloway partners with IPI for Clearing support

IPI is collaborating with Royal Holloway, University of London, to bolster its Contact Centre during the crucial Clearing and Confirmation period.

By Catherine Knowles • 3 min read • Thu, 7th Nov 2024
Netsafe wins top NZ contact centre award for second year
EduTech

Netsafe wins top NZ contact centre award for second year

Netsafe's Contact Centre wins top award for the second year in a row, with Caitlin honoured as Most Outstanding Customer Service Representative.

By Sean Mitchell • 3 min read • Mon, 23rd Sep 2024
Arrow Electronics & Citrix announce strategic distribution deal
Virtualisation

Arrow Electronics & Citrix announce strategic distribution deal

Arrow Electronics and Citrix have struck a strategic distribution deal to streamline Citrix license services across North America and EMEA, starting 1 October 2024.

By Kaleah Salmon • 3 min read • Wed, 4th Sep 2024