Service management stories

Freshworks appoints Kuntal Vahalia as Senior Vice President, Global Channels and Alliances, as it deepens partner ties to win more enterprise business.

Kyndryl's AI workplace Digital Twin uses Microsoft Foundry to spot IT faults before staff are hit, as firms seek faster, predictive support.

Oracle unveils 25 AI-powered apps across finance, HR and customer service, as it pushes agentic software deeper into core business workflows.

ServiceNow has made AI a standard feature across its platform, adding new tools for enterprise customers in Canada and beyond.

Executives now see managed services as a critical route to scaling agentic AI, with most prioritising AI know-how and security over cost savings.

DXC to use ServiceNow's agentic AI across its back office first, creating a live blueprint for client offerings as the pair deepen a 17-year partnership.

N-able widens Technology Alliance Program with Zensec and Atomatik, adding incident response services and workflow automation for managed service providers.

Freshworks adds live asset discovery to Freshservice, aiming to give IT teams clearer hybrid estate visibility and faster incident response.

Kyndryl unveils a governance toolkit to help firms supervise autonomous AI agents across IT operations, as enterprises move beyond pilot projects.

Salesforce expands Slackbot with meeting notes, voice input and CRM updates, pitching the tool as a conversational hub for workplace apps.

TeamViewer says its AI-driven support tools have passed one million sessions as it seeks to turn troubleshooting data into faster IT fixes.

Liquibase rolls out AI-backed database governance and deployment connectors for ServiceNow, GitHub, Harness and Terraform to improve auditability.

Wagga Wagga-based Zetifi blends smart antennas, AI cameras and APIs to keep remote fleets connected while quietly boosting worker safety.

Zoho opens a Parramatta office as ANZ customer numbers jump 30%, partners 44% and staff 42%, bolstering Sydney's western tech hub.

Rimini Street clinches triple Stevie Awards for AI-powered support and stellar service, as judges hail GBP £10B client savings impact.

SysAid bakes Splashtop remote support into its service desk, letting IT teams launch secure sessions directly from AI-driven tickets.

Tanium rolls out AI-driven tools to tighten endpoint governance, speed incident response and unify security, exposure and device management.

TeamViewer unveils Tia Reporting, an AI dashboard tool that lets IT teams build live, no-code reports on digital workplaces via chat prompts.

Support Fusion raises AUD $1 million pre-seed to grow US and UK presence and scale AI-led integrations for co-managed enterprise IT.

Super fund Hostplus has inked a five-year IT managed services deal with Interactive, adding an Australian-based service desk and cloud support.