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Zendesk unveils AI Dynamic Pricing Plan for flexibility
Customer Experience

Zendesk unveils AI Dynamic Pricing Plan for flexibility

Zendesk unveils its AI Dynamic Pricing Plan, enabling businesses to flexibly invest in AI and automation to meet evolving service needs.

By Kaleah Salmon • 3 min read • Fri, 15th Nov 2024
Zendesk unveils AI dynamic pricing for flexible integration
Customer Experience

Zendesk unveils AI dynamic pricing for flexible integration

Zendesk has launched a pioneering AI Dynamic Pricing Plan, allowing businesses to flexibly integrate AI and human agents, enhancing customer service strategies.

By Imee Dequito • 3 min read • Tue, 12th Nov 2024
Brightcove unveils Marketing Insights to boost video ROI
Marketing Technologies

Brightcove unveils Marketing Insights to boost video ROI

Brightcove unveils Marketing Insights, enhancing video campaign measurement to empower marketers in optimising content strategies and tracking performance.

By Sean Mitchell • 3 min read • Tue, 12th Nov 2024
Salesforce unveils Agentforce to revolutionise AI agents
Customer Experience

Salesforce unveils Agentforce to revolutionise AI agents

Salesforce has unveiled Agentforce, a groundbreaking AI platform enabling businesses to deploy autonomous agents for enhanced efficiency and customer satisfaction.

By Kaleah Salmon • 4 min read • Tue, 5th Nov 2024
BlackLine honoured with 2024 awards from TrustRadius & G2
Customer Experience

BlackLine honoured with 2024 awards from TrustRadius & G2

BlackLine has garnered the 2024 TrustRadius 'Tech Cares' and 'Buyer's Choice' awards, along with G2's Best Accounting & Finance Software title, marking five years of recognition.

By Melania Watson • 2 min read • Wed, 30th Oct 2024
Anchora achieves Adobe Journey Optimiser specialisation
Unified Communications

Anchora achieves Adobe Journey Optimiser specialisation

Anchora has secured its position as the first agency in the Asia-Pacific to achieve Adobe Journey Optimiser Specialisation, enhancing client marketing success.

By Kaleah Salmon • 2 min read • Wed, 30th Oct 2024
LogicMonitor highlights real-world success with AI-driven IT operations
Network Infrastructure

LogicMonitor highlights real-world success with AI-driven IT operations

LogicMonitor's recent webinar showcased how AI is transforming IT operations, highlighting real-world successes and insights from industry leaders.

By Melania Watson • 4 min read • Tue, 29th Oct 2024
Seismic launches new enablement tools in Fall 2024 release
Data Analytics

Seismic launches new enablement tools in Fall 2024 release

Seismic has launched its Fall 2024 product line, featuring Seismic Programs, a new suite of tools designed to enhance enablement planning and measurement.

By Catherine Knowles • 2 min read • Fri, 25th Oct 2024
ServiceNow & Rimini Street partner for ERP modernisation
Digital Transformation

ServiceNow & Rimini Street partner for ERP modernisation

ServiceNow and Rimini Street have teamed up to modernise ERP systems with an AI solution, promising cost-effective upgrades and enhanced innovation.

By Imee Dequito • 3 min read • Thu, 24th Oct 2024
Teradata enhances AI with new BYO-LLM feature & NVIDIA tech
Data Analytics

Teradata enhances AI with new BYO-LLM feature & NVIDIA tech

Teradata unveils enhanced capabilities for VantageCloud Lake, enabling organisations to deploy generative AI via open LLMs, boosting efficiency and ROI.

By Melania Watson • 3 min read • Wed, 9th Oct 2024
Bain, Kantar, and Qualtrics launch global standards for CX
Customer Experience

Bain, Kantar, and Qualtrics launch global standards for CX

Bain, Kantar, and Qualtrics unveil updated Global Standards for Customer Experience following extensive consultation, aiming to enhance CX across industries.

By Sean Mitchell • 3 min read • Tue, 8th Oct 2024
Aussie firms lead AI shift with strong digital literacy push
Artificial Intelligence

Aussie firms lead AI shift with strong digital literacy push

Australian companies outpace US, UK, and Europe in AI readiness, with 90% prioritising AI literacy and GTM leaders gearing up for a 20% tech investment increase by 2025.

By Catherine Knowles • 3 min read • Fri, 4th Oct 2024
CloudBolt unveils AI-driven platform for cloud optimisation
Virtualisation

CloudBolt unveils AI-driven platform for cloud optimisation

CloudBolt's new platform leverages AI and ML to tackle soaring cloud costs and complexity, marking a significant leap in 3rd-generation FinOps solutions.

By Shannon Williams • 3 min read • Wed, 2nd Oct 2024
ANZ leaders invest USD$15 million in generative AI for 2024
Generative AI

ANZ leaders invest USD$15 million in generative AI for 2024

Australia and New Zealand are outpacing the world in generative AI investment, committing USD$15 million in 2024, surpassing the global average.

By Shannon Williams • 4 min read • Wed, 2nd Oct 2024
LearnUpon achieves HubSpot App Partner certified integration
EduTech

LearnUpon achieves HubSpot App Partner certified integration

LearnUpon achieves certified integration as a HubSpot App Partner, becoming one of the first LMS platforms to join the prestigious program, enhancing customer training automation.

By Catherine Knowles • 3 min read • Fri, 27th Sep 2024
Standard Foods halves SAP costs, reinvests in AI growth
Data Analytics

Standard Foods halves SAP costs, reinvests in AI growth

Standard Foods cuts annual support costs in half by switching from SAP ECC to Rimini Support, reallocating savings to bolster AI and machine learning for predictive analytics.

By Sean Mitchell • 3 min read • Fri, 27th Sep 2024
Tessell, Microsoft, NetApp introduce new cloud database solution
Storage

Tessell, Microsoft, NetApp introduce new cloud database solution

Tessell teams up with Microsoft Azure and NetApp to launch the first ubiquitous Copilot for Cloud Databases, promising enhanced performance and cost savings for enterprises.

By Sean Mitchell • 3 min read • Wed, 25th Sep 2024

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