Restaurants Stories

Australian Stories

Restaurants stories

Sweet As launches AI hospitality discovery platform

Diners in Sydney now have a new way to find venues, while operators can tap first-party data and commission-free bookings.

By Sean Mitchell • 3 min read • Last week

Data Analytics

ATO tax debts lift insolvency risk for Australian firms

More than 35,000 Australian businesses now face heightened failure risk as ATO debts above AUD $100,000 coincide with rising defaults.

By Karen Joy Bacudo • 5 min read • Last week

Data Analytics

Australians cut spending & lean on credit as costs bite

Household finances are under growing strain as more Australians dip into savings, cut discretionary spending and lean on credit for essentials.

By Joseph Gabriel Lagonsin • 3 min read • This month

Data Analytics

Soccer tournament lifts pubs & kit sales in Australia

Australian pubs are seeing extra footfall and kit purchases have surged as live matches spur late-night and early-morning spending.

By Sean Mitchell • 4 min read • Last month

Customer Relationship Management

Australian brands urged to rethink loyalty schemes

Strained household budgets and rising use of AI search are forcing brands to offer clearer value if they want Australians to stay loyal.

By Karen Joy Bacudo • 4 min read • Last month

Global Stories

Restaurants stories

Data Protection

Voicify cuts costs with Google Cloud's Gemini models

The switch has cut Voicify's model costs by up to 30% while helping the platform keep restaurant and healthcare calls flowing at peak times.

By Mark Tarre • 4 min read • Last week

Software-as-a-Service

Netchex launches AI HR teammates for deskless workers

Frontline employers could cut payroll errors and admin time as the early access rollout targets hotels, clinics and other deskless workplaces.

By Sofiah Nichole Salivio • 4 min read • Last week

Software-as-a-Service

Hospitality POS shifts to connected self-service platforms

Operators could lift spend and speed service as hospitality payments move from fixed terminals to connected platforms across venues.

By Sofiah Nichole Salivio • 4 min read • This month

Network Infrastructure

Zyxel launches outdoor WiFi 6 gear for managed providers

Managed service providers now have a quicker way to extend WiFi outdoors, as Zyxel's new bridge reaches 5km without extra cabling.

By Sofiah Nichole Salivio • 4 min read • Last month

Stories from Other Regions

Restaurants stories

Customer Experience

Human analysts still handle 46% of brand interactions

Brands are still relying on people for nearly half of social interactions, highlighting the limits of automation in customer-facing moderation and replies.

By Sean Mitchell • 4 min read • Last week

Software-as-a-Service

CLA partners with Digits on AI-native accounting model

Clients at CLA's advisory arm will get faster financial insight as the firm trains an in-house AI model on its own workflows and reviews.

By Karen Joy Bacudo • 4 min read • Last week

Disaster Recovery

HM Treasury warns of retail resilience confidence gap

Payment outages and cyber shocks could hit shops and restaurants hard, as 81% of leaders still think resilience spending is enough.

By Sofiah Nichole Salivio • 4 min read • Last week

Software-as-a-Service

TD Merchant Solutions launches Clover platform in Canada

Canadian small businesses will gain bundled payments and management tools as TD folds Clover point-of-sale devices into its merchant services.

By Karen Joy Bacudo • 3 min read • This month

Data Science

New Zealand households cut spending as confidence falls

Falling confidence is pushing households to trim discretionary purchases, with 65% cutting non-essential spending as essentials stay dear.

By Karen Joy Bacudo • 4 min read • This month

Risk & Compliance

Food Alert warns of AI food fraud in UK hospitality

Food businesses face refund losses and regulatory checks as AI-made complaints and images are increasingly used to allege food safety failings.

By Mark Tarre • 5 min read • This month

Fintech

Canadians turn to pay-later services for groceries

Pay-later use for essentials is rising as Canadians face higher grocery bills and turn to discount chains to stretch budgets.

By Karen Joy Bacudo • 4 min read • This month

Digital Transformation

Square launches ChatGPT app & Claude plugin for sellers

Eligible US food and beverage merchants can now be found, viewed and ordered from in AI chats, with no extra marketplace commission.

By Karen Joy Bacudo • 5 min read • This month

Data Analytics

Ireland's invisible infrastructure: Why wholesale holds the key to food resilience

Stronger wholesale networks could help shield Irish consumers and SMEs from supply shocks as tighter margins and disruption bite across the food chain.

By Bharat Sharma • 6 min read • Last month