NPS news stories
Study reveals the new standard for customer experience
According to the study, 81% of organisations believe being able to measure CX along key points of the customer journey is important to their business strategy.
SurveySparrow extends into Aus with JT's Cloud
It will be providing the entire suite of SurveySparrow products and services, including the chat surveys, offline app, and NPS surveys.
IDC: Top 10 trends for Australia’s digital transformation
The CDO title is declining, 35% of us will be working with bots, the Net Promoter Score will be key to success, and more.
Veeam's latest NPS score 3.5x industry average
Veeam's latest Net Promotor Score is 73 - a point of great pride for the company that has been focused on service since its inception.
Accelerated strikes up new bands with failover router, hunts out local resellers
Accelerated Concepts is on the hunt for local partners after launching a 4G failover router which supports all carrier bands in ANZ.
Accelerated Concepts fires up local channel for 4G failover routers
4G failover router vendor Accelerated Concepts has signed NPS as its master reseller for Australia and New Zealand as it gears up for a channel push.
ASE customers get double the deal
"We set out to be the most secure and innovative in terms of cloud services providers."
Why businesses should combine NPS with analytics
Businesses that rely on the Net Promoter Score on its own may be missing opportunities to improve customer service and increase customer retention.