NPS Stories - Page 2

Australian Stories

NPS stories

Customer Science buys Friendly Persuasion to boost CX solutions

Customer Science has acquired Sydney's Friendly Persuasion, launching a new CX Communications division to enhance written customer experience solutions.

By Melvin Hipolito • 3 min read • Wed, 30th Jul 2025

Digital Transformation

BeyondTrust honours 2024 Australian partners for excellence & growth

BeyondTrust has honoured its 2024 Australian partners, with CyberCX named Partner of the Year and 3Columns awarded Growth Partner of the Year.

By Melania Watson • 3 min read • Tue, 10th Jun 2025

Global Stories

NPS stories

Manufacturing

Teradata scales enterprise AI deployments across sectors

Teradata claims over 150 large-scale AI deployments in 2025 as enterprises shift from pilots to governed, production-grade roll-outs.

By Mark Tarre • 4 min read • Wed, 14th Jan 2026

Digital Transformation

Hexaware names Aditya Jayaraman as India Country Head to boost growth

Hexaware Technologies appoints Aditya Jayaraman as India Country Head to lead growth and technology transformation across enterprises and global centres.

By Melvin Hipolito • 2 min read • Tue, 18th Nov 2025

Digital Transformation

Syriac Joswin named Chief Revenue Officer to drive Synoptek growth

Synoptek appoints Syriac Joswin as Chief Revenue Officer to fuel global growth and strengthen its market position through strategic leadership and innovation.

By Melvin Hipolito • 3 min read • Mon, 29th Sep 2025

Customer Relationship Management

Does anyone know what a CDP is anymore?

CDPs, once confused with CRMs, now power data-driven customer experiences across enterprises, adapting to AI, privacy, and complex tech ecosystems.

By Steven Schuler • 5 min read • Mon, 26th May 2025

Software-as-a-Service

BoardPro appoints Nowaczek as CEO amid profitability news

BoardPro has appointed Charles Nowaczek as its new CEO, marking a significant milestone as the company announces profitability amid global expansion plans.

By Imee Dequito • 3 min read • Thu, 7th Nov 2024

Unified Communications

InMoment integrates generative AI for better customer insights

InMoment has introduced generative AI to its Conversational Intelligence solution, enabling companies to enhance customer insights and engagement across various feedback channels.

By Kaleah Salmon • 3 min read • Thu, 27th Jun 2024

NPS

Colt DCS reduces emissions by 40% in sustainability push

Colt Data Centre Services has cut global greenhouse gas emissions by 40% since 2019, keeping on track for its 1.5°C 2030 targets.

By Melania Watson • 3 min read • Fri, 21st Jun 2024

Customer Experience

Qualtrics and Bain & Company boost partnership to enhance customer experience

Qualtrics and Bain & Company are to broaden their partnership to spur customer experience innovation, merging Qualtrics' AI tech with Bain's customer experience methods for faster, cost-effective improvements.

By Catherine Knowles • 3 min read • Fri, 3rd May 2024

NPS

Kentico leads again in Spring 2024 G2 Grid Report for DXP

Kentico maintains market leadership for the fourth year running, according to the Spring 2024 G2 Grid Report for Digital Experience Platforms.

By Shannon Williams • 3 min read • Fri, 5th Apr 2024

Stories from Other Regions

NPS stories

Software-as-a-Service

CyberFOX lands nine-figure funding to boost MSP security

CyberFOX secures nine-figure backing from Level Equity and Radian to scale MSP-focused security tools, AI projects and global expansion.

By Karen Joy Bacudo • 4 min read • Thu, 5th Feb 2026

Customer Experience

Wakam UK names Philip Ward Group CFO amid UK growth

Wakam UK promotes Philip Ward to Group CFO as its UK portfolio hits GBP £400 million, backed by a 197% solvency ratio and strong partner scores.

By Mark Tarre • 3 min read • Tue, 13th Jan 2026

DevOps

ClickMechanic named Growing Business of the Year

ClickMechanic named Growing Business of the Year after 40%+ annual growth and directing over GBP £100 million to UK independent mechanics.

By Kaleah Salmon • 4 min read • Thu, 18th Dec 2025

Unified Communications

Aspire Technology valued at GBP £192m in LDC deal

Aspire Technology secures LDC and Federated Hermes backing in deal valuing the fast-growing managed IT provider at GBP £192m.

By Sean Mitchell • 5 min read • Wed, 10th Dec 2025

Customer Experience

Osome users report higher satisfaction than traditional firms in Asia

Surveys show Osome users in Singapore and Hong Kong report higher satisfaction and loyalty than clients of traditional accounting firms.

By Catherine Knowles • 3 min read • Wed, 17th Sep 2025

Endpoint Protection

ESET celebrates a decade of growth & innovation in Canada

ESET marks 10 years in Canada, serving 15,000+ businesses with cybersecurity and expanding its presence from Markham to Western Canada.

By Sean Mitchell • 4 min read • Sat, 16th Aug 2025

DevOps

Amplitude expands analytics with Kraftful's AI feedback tools

Amplitude acquires Kraftful to integrate AI-powered Voice of Customer tools, enhancing product teams' ability to analyse user feedback alongside behavioural data.

By Kaleah Salmon • 3 min read • Fri, 18th Jul 2025