Industry insider news for Australia's technology resellers
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Contact centre market to see 14.6% CAGR over next five years
The rise in omnichannel communication will be a large contributor to this growth, says Fortune Business Insights.
Rapid growth in UCaaS market driven by range of vendors
New data from Synergy Research Group paints a pretty picture of the unified-communications-as-a-service (UCaaS) market.
Mitel partners with Aussie distributor to bring UCaaS to A/NZ
“Having Mitel’s solutions in our portfolio will reinforce our position as a market leader."
CX perception gap means opportunities for channel
A new survey from Mitel shows that businesses’ customer experience isn’t as good as they think - but tech could be a big part of the solution.
Cisco vs. Microsoft: Giants battle for leadership as market reaches all-time high
“We are now having to track 160 different vendors and service providers in order to really understand the market.”
Mitel out as Polycom gets better offer
The merger between Polycom and Mitel has come to end with Polycom announcing it has terminated the agreement following a better offer.
Kiwi UC firm Cogent enters strategic partnership with Nectar Services Corp
“We've been looking for partners who offer a unique value proposition we can add to our managed service portfolio. Nectar offers us that opportunity."
Former HP manager joins Mitel, targets NZ channel market
Mitel says Bruty will be responsible for leading the company’s growth in the New Zealand market, managing the channel and working with partners to drive theirs and their customers’ success.
Mitel completes mega Aastra merger
With US$1.1 billion of combined annual revenue and 60 million customers worldwide, Mitel now has one of the largest global footprints in the industry and is driving consolidation in the US$18 billion business communications market.
Value to the customer
Unified communications offers many benefits for small to medium sized businesses, says Gwilym Funnell, vice president and managing director, Asia-Pacific Region, Mitel.