Industry insider news for Australia's technology resellers
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Five contact centre planning mistakes and how to avoid them
A well designed and managed contact centre can be an asset to your organisation but implementing one successfully calls for careful preparation, writes MaxContact director for Australia operations Daniel Harding.
OpenIQ brings MaxContact contact centre solution to Oz
The combination will help Australian telephony vendors and resellers make an easy and cost-effective transition to cloud telephony.
MaxContact expands Aus channel presence with new MSP
The appointment of CommsChannel enables it to extend the provision of sales, service and support for the range of MaxContact solutions.
It’s not in the post: How an SMS document platform can streamline the contact centre
Your contact centre is more than just the key to a great customer experience; exploiting your technology platform to the full can help your organisation cut costs and boost productivity, writes
Video: 10 Minute IT Jams – Who is MaxContact?
In this interview, we speak with MaxContact's director of Australian operations, Daniel Harding, about the role of the contact centre in today's modern cloud environment.
C9 Communications & MaxContact deploy contact centre solution for Thomas Direct
Thomas Direct previously had a 120-seat contact centre, however it found that its legacy technology wasn’t able to scale with the business.
Vet CX chooses MaxContact to improve customer experience
“In a competitive environment where pet owners have options for who they select as their vet provider, we know that customer experience is a key differentiator in the marketplace."
How to implement a cloud contact centre that boosts efficiency & customer experience
If you're considering an overhaul of your contact centre, a strategic approach and meticulous planning will help you get maximum return on your investment