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MaxContact
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11 Feb
Five contact centre planning mistakes and how to avoid them
A well designed and managed contact centre can be an asset to your organisation but implementing one successfully calls for careful preparation, writes MaxContact director for Australia operations Daniel Harding.
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21 Sep
OpenIQ brings MaxContact contact centre solution to Oz
The combination will help Australian telephony vendors and resellers make an easy and cost-effective transition to cloud telephony.
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17 Aug
MaxContact expands Aus channel presence with new MSP
The appointment of CommsChannel enables it to extend the provision of sales, service and support for the range of MaxContact solutions.
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07 Aug
It’s not in the post: How an SMS document platform can streamline the contact centre
Your contact centre is more than just the key to a great customer experience; exploiting your technology platform to the full can help your organisation cut costs and boost productivity, writes
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20 Jul
Video: 10 Minute IT Jams – Who is MaxContact?
In this interview, we speak with MaxContact's director of Australian operations, Daniel Harding, about the role of the contact centre in today's modern cloud environment.
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10 Jul
C9 Communications & MaxContact deploy contact centre solution for Thomas Direct
Thomas Direct previously had a 120-seat contact centre, however it found that its legacy technology wasn’t able to scale with the business.
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17 Jun
Vet CX chooses MaxContact to improve customer experience
“In a competitive environment where pet owners have options for who they select as their vet provider, we know that customer experience is a key differentiator in the marketplace."
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01 Jun
How to implement a cloud contact centre that boosts efficiency & customer experience
If you're considering an overhaul of your contact centre, a strategic approach and meticulous planning will help you get maximum return on your investment
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