Customer service stories
Uniphore secures US$140m in funding to develop conversational service automation technologies and achieve 200% headcount growth.
Today we're highlighting Enghouse Interactive, a company that strives to be one of the world's leading providers of contact centre technologies.
Investing in observability can help businesses deliver seamless customer experiences, but conveying its ROI is a challenge for CTOs.
The move allows Optus to provide its customers with more personalised experiences and bolster its customised solution offerings, according to the company.
TSIA names Citrix a recipient of Global Rated Outstanding Assisted Support certifications for its customer support excellence.
Pega is acquiring Qurious.io, a cloud-based speech analytics company, to enhance its software portfolio and improve customer service.
EncompaaS, the cloud-based compliance platform, has appointed David Gould as chief customer officer, with an intention to boost the company's global presence.
Adyen has expanded its collaboration with Microsoft with the intention of delivering network token optimisation.
Zendesk partners with WhatsApp to enhance CRM solutions, enabling businesses to provide real-time support through WhatsApp, Messenger, and Instagram.
Discover the secrets to exceptional customer service with leading software company Zendesk in an exclusive online event on 28 October.
Blue Prism introduces Service Assist, a new tool set to enhance call centre efficiency and customer satisfaction through automation and real-time insights.
Artificial intelligence is revolutionizing industries, from finance to customer service. Discover the benefits it can bring to your business.
Avaya expands its Device as a Service offering to nine new markets, following 200% growth in subscription-based services.
CareAR is an augmented reality visual support platform that helps enterprises add AR capabilities to their service experience.
deVere Group launches Ident Me app for secure identity verification and notary services, adding to its fintech portfolio.
AI-driven digital employees are revolutionising customer engagement as companies adapt to post-pandemic demands, cutting costs and boosting satisfaction.
Aussie firms adopt new CX tech amidst economic strain, seeking to prevent customer loss and enhance engagement.
Google Cloud has launched a Rapid Response Virtual Agent tool to help organisations manage a surge in customer queries amid COVID-19.
Vodafone NZ advises customers to use digital customer service methods to reduce reliance on call centres during COVID-19 pandemic.
Soul Machines raises $40m to advance human-machine collaboration. Investment led by Temasek and includes Salesforce Ventures.
