Customer service news stories

"Zendesk is helping businesses embrace this new generation of conversational customer relationship management and turn customer service into growth.”

Unified cloud communications platform Campell and Genesys have announced a product integration of 8x8 Work with Genesys Cloud CX. 

Esker has been named a Challenger in the 2022 Gartner Magic Quadrant for Integrated Invoice-to-Cash Applications.

Shoppers have revealed how much, or how little, they know about what goes into the online shopping process in a new survey by CouriersPlease. 

Techday is once again striving to provide the best experience for our clients, and we are pleased to announce a new section dedicated to asset promotion.

"8x8 Agent Workspace makes it easier than ever for contact centre agents to achieve maximum efficiency and effectiveness."

According to the company, this launch is a key milestone in Zebra’s vision to have every asset and worker on the edge visible, connected and fully optimised.

Failing to provide competitive, high-quality customer service at every touchpoint can lead to low levels of customer satisfaction, which can have detrimental impacts on a business.

SAP explains how midsized B2B manufacturers are becoming more customer focused.

A new study has found that 70% of Australian sales and marketing leaders report increased customer turnover, up from 52% in a survey conducted last year.

VIS Global announced today that it has entered into a multi-country strategic partnership with Conversational Automation company Uniphore.

76% of Australian shoppers indicate that they have experienced unusual delays in receiving goods they ordered online in the last three months.

New research by Qualtrics shows making sure the customer experience matches consumer expectations will be vital to retaining customers in 2022.

Access4 will now offer UJET's cloud contact centre solutions to assist in unifying and enhancing the customer experience.

"Over the last two years, customer expectations have skyrocketed to the point where exceptional service is now demanded as standard across every interaction.”

"Now’s the time to step off that proverbial hamster wheel and assess the many technological innovations that will shape the next decade."

“Sugar customers can now leverage proven playbook capabilities within the Sugar platform to streamline sales processes, improve marketing operations and optimise customer service execution."

As a business, it is crucial to evolve and adapt IT operations to survive, innovate and compete - even more so during a global pandemic.

No matter where businesses are in their digital transformation, sooner or later, implementing automation processes will become a daily activity. 

In line with an extensive redesign of our sites, SuperLinks will allow clients to have full-scale access to a variety of advertising capabilities along with our unmatched customer service.

Zendesk's annual research has uncovered a gap between consumer expectations and company actions regarding customer service. 

AI company Verloop.io has announced a partnership with Vonage to enable Verloop.io customers to deploy their conversational AI applications into new channels by leveraging Vonage's communications APIs. 

BHG has announced transformation plans as it moves into the next phase of its three-year digitalisation journey.

AI humanisation company Soul Machines has signed a five-year agreement with Microsoft, utilising Azure technology and further creating growth opportunities in the service AI field.